Systems Support Analyst

PCL Constructors; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading construction firm in Edmonton is looking for a candidate to serve as the support contact for various business groups. The ideal candidate will have a diploma in computer technology, at least 5 years of experience, and strong technical skills in Microsoft applications and ticketing systems. Responsibilities include resolving service incidents, developing stakeholder relationships, and creating documentation. A flexible and analytical thinker will thrive in this role.

Qualifications

• 5 years of progressive experience in a related field.
• Ability to work independently and with geographically dispersed resources.
• Ability to develop and maintain effective stakeholder relationships.

Responsibilities

• Acts as the support contact for all business groups.
• Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
• Develops and maintains strong customer focused relationships with all stakeholders.
• Resolves and completes assigned service incidents and requests.
• Creates and maintains technology documentation and processes.

Skills

Intermediate experience with ticketing systems

Microsoft operating systems and applications

Computer hardware

Mobile devices

Computer network troubleshooting

Common business suites (HR, Finance, etc.)

Flexible and reliable worker

Analytical thinking skills

Education

Diploma / degree in computer technology

Tools

ServiceNow

Construction software applications

Job description

Responsibilities

• Acts as the support contact for all business groups.
• Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
• Develops and maintains strong customer focused relationships with all stakeholders.
• Resolves and completes assigned service incidents and requests.
• Creates and maintains technology documentation and processes for use by other team staff.
• Acts as the technical support contact for system administrators.
• Escalates through defined support channels.
• Participates in proof of concept for new applications.
• Other duties as required.

Qualifications

• Diploma / degree in computer technology or a related discipline from a recognized postsecondary institution.
• 5 years of progressive experience in a related field.
• Intermediate experience with ticketing systems; ServiceNow preferred.
• Microsoft operating systems and applications
• computer hardware
• mobile devices
• computer network troubleshooting
• construction software applications preferred
• common business suites (HR, Finance, etc.)
• Ability to work independently and with geographically dispersed resources.
• Ability to learn independently and stay current with new technologies.
• Ability to develop and maintain effective stakeholder relationships.
• Flexible and reliable worker, and able to prioritize multiple tasks.
• Ability to think logically, analytically, and constructively express ideas and concepts.