Systems & Operations Administrator

Dilfo; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the construction industry is seeking an experienced IT Systems & Operations Administrator to enhance its IT environment. This hybrid role combines technical systems administration with project management, ensuring reliable connectivity and secure systems supporting various teams. The ideal candidate will have a strong IT background, particularly in systems administration and cloud platforms, and will manage infrastructure, application support, and vendor relationships.

Benefits

Health and Dental Benefit plan

Employee and Family Assistance Program

Wellness days

Corporate wellness programs

Qualifications

• 5+ years of progressive IT experience in systems administration or related roles.
• Experience in construction or mechanical contracting environments is an asset.
• Familiarity with Microsoft 365, cloud platforms, and virtualization.

Responsibilities

• Administer servers, storage, and network infrastructure.
• Lead IT projects including integrations and upgrades.
• Implement cybersecurity protocols and ensure compliance.

Skills

Windows Server

Active Directory

Networking

Virtualization

Cybersecurity

Education

Diploma or degree in IT, Computer Science, or a related field

Job description

The Company

DILFO is proud to be trusted by the Ontario construction community to deliver the best for our clients’ needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building with integrity and collaboration to bring quality and innovation to our work every day, and we are honoured to have been recognized by the Ottawa Business Journal as one of Ottawa’s Best Places to Work.

The Team

DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are extremely invested in our local community, partnering with the YMCA for the Cycle for Strong Kids annually, donating to the Ottawa Food Bank, partnering with Boys and Girls Club Ottawa to create opportunities for young people, and donating to charities our team members support.

We support team member wellness by offering a corporate program through Good Life Fitness, an Employee and Family Assistance Program for eligible team members, and a fixed number of paid Wellness days. Eligible employees also have access to our competitive Health and Dental Benefit plan.

The Role

DILFO is seeking an experienced IT Systems & Operations Administrator to take the lead on maintaining and advancing our company-wide IT environment. This hybrid role blends technical systems administration with digital project delivery and vendor coordination. You'll be instrumental in supporting the infrastructure that powers our construction, finance, and field operations teams—ensuring reliable connectivity, secure systems, and seamless user experiences across the company.

Keys Tasks

The IT Systems & Operations Administrator’s responsibilities include, but are not limited to the following:

Infrastructure & Systems Management

• Administer servers, Windows environments, storage, virtualization (VMware), and network infrastructure (LAN/WAN, VPN, Wi-Fi).
• Oversee cybersecurity tools, endpoint protection, and field technology needs across job sites.

Application & Project Support

• Support construction and business software (e.g., Trimble, Bluebeam, Revit).
• Lead and support IT projects, including integrations, upgrades, and process automation.

Cloud & Microsoft 365 Administration

• Manage Exchange Online, Teams, SharePoint, OneDrive, and user licenses.
• Roll out new tools and features that improve collaboration and productivity.

Security & Compliance

• Implement cybersecurity protocols and backup/recovery systems.
• Ensure compliance with data security standards and construction-specific regulations.

Support & Vendor Oversight

• Provide tier 2/3 support and act as the escalation point for internal staff and external IT vendors.
• Monitor vendor SLAs and perform root cause analysis for recurring issues.

Documentation & Reporting

• Maintain system documentation, SOPs, user guides, and infrastructure records.
• Track performance metrics and digital initiative outcomes.

Education

• Diploma or degree in IT, Computer Science, or a related field.

Experience

• 5+ years of progressive IT experience in systems administration, IT generalist roles, or related.
• Experience with hosted web servers on Linux-based systems.
• Experience with construction or mechanical contracting environments is an asset.
• Familiarity with Microsoft 365, cloud platforms, virtualization, and cybersecurity practices.

Knowledge and Technical Skills

• Strong technical skills in Windows Server, Active Directory, Microsoft 365, networking, and virtualization platforms.
• Ability to lead IT projects and coordinate with internal and external stakeholders.
• Comfortable supporting both field and office technology requirements.
• Understanding of the unique IT needs of a mechanical construction environment, including mobile and field connectivity.

Physical and Environmental Requirements

• Primarily office-based with occasional visits to construction sites, warehouses, or remote workstations to support hardware or connectivity issues.
• Ability to sit for extended periods while working at a computer or desk.
• May require lifting and transporting IT equipment (e.g., laptops, monitors, printers) weighing up to 25 lbs.
• Occasional bending, reaching, or climbing (e.g., to access network ports or equipment shelves).
• May be required to work in environments with moderate noise (e.g., server rooms, construction trailers).
• Occasional travel within the Ottawa region to job sites or off-site facilities as needed.
• Must be able to respond to urgent IT issues outside of normal working hours on a limited basis.

We thank all applicants for their interest in working atDILFO; only thoseidentified for further consideration will be contacted.

Accommodations for disabilities are available, where needed, upon request.

DILFO uses artificial intelligence as part of the screening process.

DILFO does not accept and is not responsible for any fees related to unsolicited résumés from recruitment agencies. Recruitment agencies should not submit resumes in response to this posting toDILFOemployees or any associated company location.