Systems & IT Operations Specialist

Athennian; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology services company is seeking an IT Support Specialist to manage day-to-day IT tasks, including ticket management and system administration. A strong understanding of cloud technologies (AWS, GCP) and proficiency in Google Workspace is required. This role offers a remote-first work environment, comprehensive benefits, and opportunities for career advancement. Join us to enhance IT operations in a supportive atmosphere.

Benefits

Minimum of three weeks of vacation

Comprehensive health, dental, and vision coverage

Work-from-home allowance

Flexible parental leave benefits

Qualifications

• Minimum of 2 years of experience in IT Support or System Administration roles.
• Strong understanding of cloud technologies such as AWS and GCP.
• Proficient in Microsoft Windows and macOS operating systems.

Responsibilities

• Manage day-to-day IT support and ticket management.
• Administer and maintain Google Workspace, MDM platforms, and endpoint security tools.
• Oversee onboarding and offboarding processes.

Skills

IT Support

System Administration

Cloud Technologies

Microsoft Windows

macOS

Tools

Google Workspace

Jira Service Desk

Confluence

MFA

SAML

Job description

Employer Industry: Technology Services

Why consider this job opportunity:

• Minimum of three weeks of vacation, five sick days, and six personal or flex days
• Comprehensive health, dental, and vision coverage
• Flexible parental leave benefits, including options for top-ups or additional paid time off
• Opportunity for career advancement within the IT operations leadership path
• Remote-first work environment with a strong emphasis on trust and autonomy
• Work-from-home allowance to help set you up for success

What to Expect (Job Responsibilities):

• Manage day-to-day IT support and ticket management, ensuring timely resolution of employee requests and incidents
• Administer and maintain Google Workspace, MDM platforms, and endpoint security tools
• Oversee onboarding and offboarding processes, including account setup and workstation provisioning
• Partner with DevOps and Security to maintain secure configurations and support audit activities
• Maintain documentation for IT operations and continuously refine processes for improved efficiency

What is Required (Qualifications):

• Minimum of 2 years of experience in IT Support or System Administration roles
• Strong understanding of cloud technologies such as AWS and GCP
• Proficient in Microsoft Windows and macOS operating systems
• Experience with Google Workspace and endpoint security solutions
• Familiarity with MFA and SAML protocols for access control

How to Stand Out (Preferred Qualifications):

• Experience with Jira Service Desk and Confluence for ticketing and documentation
• Proficiency in scripting languages for task automation, such as Python, PowerShell, or Bash
• Knowledge of MDM solutions like Jamf or Rippling
• Familiarity with password management systems like Bitwarden or 1Password
• Strong analytical problem-solving skills and attention to detail

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