Systems Analyst I

ubc; Vancouver; On-site; CAD 80,000 - 115,000; Full time

Job summary

UBC LTIC Incubator seeks a Systems Analyst I to consult with users, analyze requirements, and assist in the design, implementation and maintenance of vendor-supplied applications.

The role provides primary operational support, tactical and technical planning, development, installation, documentation and enhancements for the university's enterprise learning applications. This is a 3-year term position reporting to the Lead, LTIC Incubator in Vancouver, BC.

Responsibilities

• Consults with users to determine their technical needs and analyzes requirements.
• Assists in design, implementation and maintenance of vendor-supplied applications.
• Provides primary operational support, testing, documentation and enhancements for learning applications.
• Produces reports on adoption and usage and participates in change management.

Job description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level C

Job Title

Systems Analyst I

Department

LTIC | Incubator

Compensation Range

$7,158.42 - $10,292.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 7, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

August 31, 2029

This is a 3-year term position

Organizational Status

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Reports to Lead, LTIC Incubator in the UBC Learning Technology Innovation Centre. Works under the direction of Solutions Architects, Programmer Analysts, Senior Managers, Managers, and others.

InteractsdirectlywithotherUniversitytechnologyprofessionalsandwhenrequired,withfaculty,staffandstudents.

Job Summary

The Systems Analyst I consults with users and analyzes their requirements, and assists in the design, implementation and maintenance of vendor supplied applications.

The Systems Analyst I performs primary operational support, tactical and technical planning, analysis, design, development, installation, documentation and enhancements for the University s enterprise learning applications.

Work Performed

Specific Duties

• Develops expert-level functional knowledge of learning applications and provides recommendations on how they can be configured or enhanced to support the University's vision of transformative student learning.
• Ensures that mission critical learning applications are reliable, stable, and highly-available to support the University's vision of transformative student learning.
• Resolves technical issues in collaboration with other University technology professionals in a complex and highly-integrated environment of administrative systems, learning technologies, and student information systems.
• Analyzes and monitors the performance of learning applications to ensure service level commitments are fulfilled.
• Plays a role in developing archival/retention procedures, capacity plans, feasibility studies, and disaster recovery plans.
• Generates detailed reports on learning technology adoption and usage.
• Develops quality assurance and performance tests to prevent application or infrastructure changes from negatively impacting service.
• Liaises with the technical support units of vendors.
• Participates in campus learning technology committees and communities, as required, on behalf of the LT Hub.
• Contributes functional and technical expertise to the on-going strategic planning and development of the University's learning technology ecosystem.
• May be required to provide after-hours support in situations requiring an urgent response.

Core Duties

• Consults with users to determine their technical needs, and analyses and reviews existing system features and requirements.
• Researches vendor applications, proposes recommendations, and participates in solution design and implementation.
• Reviews application logs and alerts to monitor application stability and identifies opportunities to enhance application performance and operation.
• Performs application data conversations, migrations and upgrades.
• Assists in integrating vendor-supplied applications with existing infrastructure and applications through standard interfaces and protocols.
• Plans and performs application configuration changes or module deployments.
• Develops or modifies software application modules.
• Conducts testing of new or customized application modules to ensure application meets specifications.
• Documents functions and changes to new or modified modules, tests activities/result s, error handling and backup/recovery procedures.
• Provides ongoing maintenance and operational support for applications.
• Produces technical documentation, including operations, maintenance, and support procedures.
• Supports application lifecycle and applies and follows appropriate change management methodologies and best practices.
• Contributes to the ongoing planning and analysis of application enhancements in support of current or new services.
• Maintains appropriate professional designations and up-to-date kno