Systems Analyst / Application support

Quantum Technology Recruiting Inc. (QTR); Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A technology recruiting firm is seeking a Systems Analyst/Application Support specialist to provide technical assistance and support. Ideal candidates will have 5+ years in IT support, proficiency with Microsoft Office Suite, and experience with PowerShell scripting. Responsibilities include troubleshooting issues, managing user accounts, and providing Level 1 and 2 support. This role is a contract position based in Toronto, Ontario.

Qualifications

• 5+ years in helpdesk, IT support, or application support.
• Proficiency in Microsoft Office Suite and Office 365.
• Experience with PowerShell or Batch scripting.
• Hands-on experience with cloud platforms, preferably Microsoft Azure.
• Strong understanding of ticketing systems and ITIL practices.

Responsibilities

• Serve as first point of contact for technical support.
• Troubleshoot Office 365 and desktop application issues.
• Provide Level 1 and 2 support for hardware and software.
• Automate tasks using PowerShell or Batch scripting.
• Manage user accounts and permissions in Active Directory.

Skills

Microsoft Office Suite

Microsoft Office 365

PowerShell scripting

Batch scripting

MDM solutions

Customer service

Troubleshooting

Tools

JIRA

Microsoft Intune

Active Directory

Job description

Direct message the job poster from Quantum Technology Recruiting Inc. (QTR)

Position : Systems Analyst / Application Support

Location : Scarborough – 5 days onsite

Job Type : Contract

Duration : 12 months

We are seeking a skilled and customer-focused Helpdesk / Application Support Specialist to provide technical assistance and support for end-users in a fast-paced environment for our client in the manufacturing industry. The ideal candidate will have experience supporting Microsoft Office Suite and Office 365 applications, cloud-based platforms, and enterprise tools. Proficiency in scripting (PowerShell or Batch), endpoint management, and familiarity with ticketing systems, Intune, and MDM solutions is essential.

Key Responsibilities :

1. Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
2. Troubleshoot and resolve issues related to Office 365 (Outlook, Word, Excel, Teams, OneDrive) and other desktop applications.
3. Provide Level 1 and 2 support for hardware, software, network connectivity, printers, and mobile devices.
4. Use scripting (PowerShell or Batch) to automate routine support and administrative tasks.
5. Manage user accounts, groups, and permissions in Active Directory and Azure AD.
6. Support and administer Microsoft Intune and Mobile Device Management (MDM) solutions for Windows, Android, and iOS devices.
7. Escalate unresolved issues to appropriate internal teams or vendors with proper documentation.
8. Track, monitor, and document issues in the IT ticketing system (e.g., JIRA).
9. Assist in the deployment and maintenance of desktop images, patches, and updates.

Required Qualifications :

• 5+ years of experience in a helpdesk, IT support, or application support role.
• Proficiency with Microsoft Office Suite and Office 365 in an enterprise setting.
• Working knowledge of PowerShell or Batch scripting for task automation.
• Hands-on experience with cloud platforms (preferably Microsoft Azure).
• Experience with MDM solutions and Microsoft Intune.
• Strong understanding of ticketing systems and ITIL support practices.
• Knowledge of Windows 10 / 11, Active Directory, and basic networking concepts.
• Excellent communication, problem-solving, and customer service skills.

Interested? Please send your resume to Neeta Bernard @ [e-mail]

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: Staffing and Recruiting

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