Systems Administrator II

Houle; Burnaby; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive vacation policy

Training and development opportunities

Health and wellness reimbursements

RRSP matching

Additional days off

Job summary

Houle is hiring a Systems Administrator II for their IT team at the Burnaby head office. The position involves managing endpoint systems, ensuring security and optimal performance across environments.

The ideal candidate will have at least 5 years of experience in endpoint administration and mobile device management, along with strong problem-solving skills. Houle offers flexible work arrangements, continuous development opportunities, and a competitive salary range of $75,000–$95,000 per year.

Qualifications

• 5+ years of experience in endpoint administration and mobile device management.
• Strong understanding of security best practices.
• Professional IT designations or certifications are considered an asset.

Responsibilities

• Manage the full lifecycle of enterprise endpoints.
• Administer endpoint operations and user provisioning.
• Monitor systems and resolve incidents in a timely manner.
• Provide Tier 2 support and mentor staff.

Skills

Endpoint administration

Windows

iOS

Azure AD / Entra ID

Intune

SCCM

Microsoft 365 administration

Troubleshooting

Problem-solving

Customer service

Education

Post-secondary education in Information Technology or related field

Tools

Patch My PC

BeyondTrust

Job description

About This Role

We are recruiting for a Systems Administrator II (Endpoint Administrator) to join the IT team at our Burnaby head office.

In this role, you will be keeping endpoint systems secure, optimized, and running at their best. You will take ownership of the administration, support, security, deployment, and lifecycle management of enterprise endpoints across desktop, mobile, and server environments. You play a key role in ensuring our endpoint ecosystem is seamlessly configured, continuously monitored, and securely deployed.

Your Responsibilities

• Manage the full lifecycle of enterprise endpoints (servers, workstations, and mobile devices), ensuring compliance with IT and data security standards
• Administer endpoint operations, including device setup, user provisioning, and core system administration
• Monitor systems, troubleshoot issues, and resolve incidents and service requests in a timely manner
• Provide Tier 2 support to end users, mentor Tier 1 support staff, and collaborate with Tier 3 on major projects
• Support backup and recovery processes to ensure data integrity and system availability
• Contribute to endpoint modernization, transition initiatives, and continuous process improvements
• Build, maintain, and support tools and processes that enhance IT service delivery
• Assist in evaluating business and technical requirements, including new software solutions
• Document procedures, system changes, and best practices

Your Experience and Skills

• Post‑secondary education in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience
• 5+ years of experience in endpoint administration, mobile device management, and security best practices or a related IT role
• Strong understanding of Windows, iOS, and mobile device management (iOS and Android)
• Experience supporting Azure AD / Entra ID, Intune, SCCM, Group Policy, and Microsoft 365 endpoint administration
• Experience with third‑party patching and endpoint tooling such as Patch My PC, BeyondTrust, or similar products
• Familiarity with certificate and token renewals, compliance baselines, and device configuration standards
• Excellent troubleshooting and problem‑solving skills
• Excellent communication skills and a customer service mindset
• Professional IT designations or certifications are considered an asset

Benefits

• We emphasize having a work‑life balance – we offer flexible work arrangements including hybrid work options for eligible roles and a competitive vacation policy
• Continuous development is a top priority – you will have access to tools and training for development and growth
• Our employee benefits prioritize your financial, physical, and mental well‑being – from RRSP matching to health and wellness reimbursements and additional Houle days off
• We have many exciting project opportunities across BC where you will find countless ways to bring communities to life

Inclusive Workplace

We celebrate diversity and are proud to be an equal‑opportunity employer. We are committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary

Salary range: $75,000–$95,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered.

Equal Employment Opportunity

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.