Systems Administrator

Humana Community Services; London; On-site; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Health and dental benefits

3 weeks vacation

Employer-matched RRSP

Job summary

Humana Community Services is seeking a capable administrator with a strong background in human services to support documentation accuracy, compliance, and stakeholder collaboration across community housing initiatives. This role emphasizes leadership in guiding staff and maintaining data standards.

The position requires post-secondary education in business or human services, 5+ years in the field, and 2+ years in administrative support. Fluency in French is a plus.

Qualifications

• Post‑secondary education in business administration or human services field.
• Minimum 5 years in the human services field.
• Minimum 2 years in administration or clerical support.
• Demonstrated leadership among peers.
• Experience supporting vulnerable people with specialized needs.
• Respectful, empathetic, and unbiased communication skills.
• Conflict resolution and negotiation skills.
• Good judgment and discernment in decision‑making.
• High attention to detail and accuracy.
• High degree of discretion and confidentiality.
• Developing and maintaining positive relationships with internal stakeholders.
• Ability to work with people of diverse backgrounds, generations, and disabilities.
• Analyzing data and providing recommendations.
• Proficient in the use of computers and various software applications.

Responsibilities

• Participate in fostering an environment conducive to personal wellness and professional growth.
• Coach and provide feedback to direct-care staff in accordance with policies and procedures with the intention to affect continuous improvement in documentation standards.
• Confirm quality and accuracy of documentation in accordance with policies, procedures, and regulatory standards.
• Coordinate and collaborate with internal and external stakeholders to support efficient delivery of services.
• Audit, monitor, and analyze information and provide feedback on a regular basis to ensure consistent quality standards.
• Provide support to organizational standards and data collection within service delivery through documentation and electronic data.
• Petty-cash reconciliation
• Develop and propose policies and procedures to support effective information sharing and documentation methods.
• Ensure accuracy and confidentiality of data within the scope of control; such as licensing/compliance standards, occupancy details, program delivery measurements, occurrence and incident reporting.
• Conduct and coordinate training events as requested for the benefit of the development of others.
• Provide peer‑to‑peer support in onboarding, problem solving, and program planning.
• Attend team meetings, seminars, and professional development activities.
• Participate in cross‑organizational initiatives, such as licensing, compliance, accreditation, database management, etc.
• Provide support to cross‑organizational projects such as purchasing, documentation formatting, research, and gathering information.
• Develop new and maintain existing relationships with communities of practice, external stakeholders, and others to advocate for people receiving services.
• Liaise with professionals in the community and maintain knowledge on best practices.

Skills

Leadership

Documentation and data analysis

Stakeholder collaboration

Discretion and confidentiality

Communication (bilingual asset)

Education

Post-secondary education in business administration or human services

Tools

Computers and software applications

Job description

Compensation:

$23.84–$28.04/hour plus vacation pay; generous paid time off, including 3 weeks’ vacation; employer-matched RSP; comprehensive health and dental benefits following completion of the probationary period

Site:

Community Housing

Location:

London, Strathroy, and Exeter.

Schedule:

40 hrs/week; primarily on-site with flexibility as operationally required. Occasional on-call responsibilities related to facilities or security systems

Apply by:

October 22, 2026

Summary of Roles & Responsibilities:

• Participate in fostering an environment conducive to personal wellness and professional growth.
• Coach and provide feedback to direct-care staff in accordance with policies and procedures with the intention to affect continuous improvement in documentation standards.
• Confirm quality and accuracy of documentation in accordance with policies, procedures, and regulatory standards.
• Coordinate and collaborate with internal and external stakeholders to support efficient delivery of services.
• Audit, monitor, and analyze information and provide feedback on a regular basis to ensure consistent quality standards.
• Provide support to organizational standards and data collection within service delivery through documentation and electronic data.
• Petty-cash reconciliation
• Develop and propose policies and procedures to support effective information sharing and documentation methods.
• Ensure accuracy and confidentiality of data within the scope of control; such as licensing/compliance standards, occupancy details, program delivery measurements, occurrence and incident reporting.
• Conduct and coordinate training events as requested for the benefit of the development of others.
• Provide peer‑to‑peer support in onboarding, problem solving, and program planning.
• Attend team meetings, seminars, and professional development activities.
• Participate in cross‑organizational initiatives, such as licensing, compliance, accreditation, database management, etc.
• Provide support to cross‑organizational projects such as purchasing, documentation formatting, research, and gathering information.
• Develop new and maintain existing relationships with communities of practice, external stakeholders, and others to advocate for people receiving services.
• Liaise with professionals in the community and maintain knowledge on best practices.

Qualifications:

• Post‑secondary education in business administration or human services field.
• Minimum of 5 years in the human services field.
• Minimum of 2 years in administration or clerical support.
• Demonstrated leadership among peers.
• Experience supporting vulnerable people with specialized needs.
• Respectful, empathetic, and unbiased communication skills.
• Conflict resolution and negotiation skills.
• Good judgment and discernment in decision‑making.
• High attention to detail and accuracy.
• High degree of discretion and confidentiality.
• Developing and maintaining positive relationships with internal stakeholders.
• Ability to work with people of diverse backgrounds, generations, and disabilities.
• Analyzing data and providing recommendations.
• Proficient in the use of computers and various software applications.

Requirements:

• Valid Class G Driver’s License.
• Satisfactory current (within the last 6 months) Vulnerable Sector Check.
• Ability to meet the operational and organizational requirements of the position.
• Fluent communication in French is considered an asset.

Humana Community Services is committed to ongoing efforts to fulfil our equity, diversity, and inclusion promise. Due to the nature of services provided and the vulnerable people we serve, Humana can only employ candidates who satisfactorily meet the requirements of any job vacancy within the organization. We thank all applicants for their interest. Only those chosen to move forward in the selection process will be contacted. If you require accommodation at any stage of the application process, please call 519.435.1099 x1106 or text 226.577.4084.