System Technician

Rogers; Northwestern Ontario; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company in Northwestern Ontario is looking for a System Technician to install and support Rogers products. The ideal candidate will have a customer-centric approach and a valid driver's license. This full-time hybrid role requires working outdoors and handling physical tasks. Benefits include competitive salary, health and dental plans, and growth opportunities.

Benefits

Competitive salary

Health & dental benefits

Pension plan

Discounts on services and tickets

Growth and development opportunities

Qualifications

• Valid full class-5 driver's license.
• Ability to work various shifts including evenings and weekends.
• Physical ability to perform all job aspects, including heavy lifting.

Responsibilities

• Perform installation of Rogers products and services.
• Provide in-home support and educate customers.
• Maintain accurate system records for work orders.

Skills

Adaptability

Customer-centric focus

Technical acumen

Accountability

Job description

System Technician

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top‑notch service, connecting communities across Canada. We’re looking for individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry.

What’s in it for you

• Competitive salary
• Health & dental benefits, pension plan and stock‑matching options
• Discounts up to 50 % on Blue Jays tickets, Rogers and Fido services, 25 % off TSC items, and 20 % off wireless accessories sold in Rogers stores
• Growth and development opportunities in Field Operations
• Commitment to environmental protection
• Diversity and inclusion with support for People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women
• Investment in people to help them reach potential

What you’ll do

• Perform installation of Rogers X‑finity products and services (Internet, home phone, TV/streaming)
• Provide in‑home support and educate customers on Rogers offerings
• Operate test equipment related to maintenance of coaxial and fiber systems (system analyzers, field strength meters, TDR, locators)
• Maintain accurate system records and support documentation for all work orders
• Collaborate with internal departments to resolve complex, customer‑impacting issues promptly
• Perform various other duties as required

What you bring

• Valid full class‑5 driver’s license
• Accountability, adaptability, and customer‑first behaviours
• Comfortable working outdoors year‑round
• Ability to work various shifts including evenings, out‑of‑town work, rotational on‑call duties, weekends, and statutory holidays when required
• Physical ability to perform all job aspects (work at heights, heavy lifting up to 100 lbs, maneuvering through crawl spaces)
• Customer‑centric focus and commitment to quality control excellence
• Technical acumen and a desire to stay up‑to‑date on industry trends
• Strong safety focus and adherence to all safety requirements

Pre‑employment background check (criminal record, credit, driver’s abstract) required. In certain provinces, a valid security worker licence may be required.

Work location: 1635 Paquette Road, Thunder Bay, ON (Hybrid: full‑time with onsite minimum of 4 days per week).

Travel: up to 25 %. Schedule: rotating shifts. Length of contract: regular.

Rogers is an equal‑opportunity employer. The company values diversity and inclusion and provides accommodations for applicants with disabilities.