System Technician

Rogers Communications; Northwestern Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading telecommunications company is seeking a System Technician in Dryden, Ontario. The role involves installing and maintaining Xfinity services, educating customers on products, and ensuring safety compliance. Candidates must have a valid driver's license and be comfortable working outdoors year-round. This position offers a competitive salary with additional benefits like health support and discounts.

Benefits

Competitive Salary

Health & Dental Benefits

Pension plan

Discounts on various services

Qualifications

• A valid full class-5 driver’s license.
• Able to perform heavy lifting up to 100lbs.
• Comfortable working outside in various weather conditions.

Responsibilities

• Installation of Rogers Xfinity products and services including Internet, Home phone, and TV/streaming.
• Maintaining system records and support documentation regarding all work orders.
• Collaborate with internal departments to resolve customer-impacting issues.

Skills

Customer-centric focus

Technical acumen

Adaptability

Accountability

Comfortable working outside year-round

Job description

If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

We have an exciting opportunity for a System Technician working out of Dryden, Ontario, reporting to the Manager of Operations. The successful candidate will be responsible for being a part of our team that supports millions of customers with Xfinity high-speed Internet, Xfinity TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
• Competitive Salary
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Work for an organization committed to environmental protection
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What You'll Do

• Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What You Bring

• A valid full class-5 driver’s license
• Demonstrates behaviors, which support the Key Success Factors Accountability, Adaptability & Customer 1st.
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements