System Support Specialist - Canada - On Site

Vensure Employer Services; Westmount; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading HR technology company in Montreal is seeking a System Support Specialist to maintain HR software systems and ensure client satisfaction. You will troubleshoot system issues, manage user roles, and provide training in a bilingual environment. The ideal candidate has experience in customer support, strong organizational skills, and proficiency in both French and English. This position offers an on-site work model in a dynamic team setting.

Qualifications

• 2-5 years of customer support experience required.
• Expertise in Taxes and reporting for system mapping.
• Ability to maintain confidentiality.

Responsibilities

• Maintain HR software and third-party products for clients.
• Troubleshoot system issues and provide training.
• Manage daily administrative tasks and project lists.

Skills

Customer support experience

Payroll Processing

Communication skills

Problem-solving skills

Bilingual (French & English)

Education

High School Diploma

Experience in Human Resources

Experience utilizing HRIS

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The System Support Specialist is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including diagnosing issues and launching new services, while supporting the relationship between Vensure, Division Partners, clients, and vendors. This position will work as part of an entrepreneurial team to validate changes to client technology platforms and support new capabilities being implemented.

Essential Duties and Responsibilities

• Maintain overall system setup of HR software and third-party products offered to clients.
• Maintain User Role Security.
• Manage Team Project Task Lists.
• Create and maintain vendor and internal ticket submissions.
• Troubleshoot system issues, including researching documentation and thinking creatively for solutions.
• Provide internal training; may extend to external training.
• Manage daily administrative tasks, prioritizing effectively.
• Build and maintain positive relationships with colleagues.
• Bridge the gap between business, technology, and strategy.
• Perform other duties as required.

Knowledge, Skills, and Abilities

• 2-5 years of customer support experience required.
• Strong understanding of Payroll Processing for PEO/ASO/EOR and staffing.
• Expertise in Taxes and reporting to ensure accurate system mapping and updates.
• Ability to work independently and as part of a team to complete tasks promptly.
• Effective communication and teaching skills with clients, vendors, and internal teams.

Education & Experience

• High School Diploma required.
• 1+ year in Human Resources and/or Payroll preferred.
• 1+ year utilizing an HRIS, HCM, or HRMS preferred.
• Strong organizational, analytical, time management, and problem-solving skills.
• Quick learner of new software systems.
• High attention to detail.
• Ability to maintain confidentiality.
• Proficiency in French and English, with effective listening, reading, and communication skills in both languages.