System Specialist Level IV

ZEISS Group; Vancouver; Remote; CAD 54,000 - 68,000; Full time

Job summary

An established industry player seeks a Systems Specialist Level IV to join their innovative team. This role involves resolving complex technical issues, leading installations, and enhancing processes within CMM systems. The company fosters a collaborative environment where employees can thrive and contribute to advancements in technology. With a commitment to diversity and inclusion, they offer comprehensive benefits and a competitive salary. If you're ready to take on challenges and make a significant impact, this opportunity is for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Plans

Paid Time Off

Qualifications

• Minimum two years of experience as a Senior Service Technician with CMM systems.
• Strong analytical and problem-solving skills required.

Responsibilities

• Resolve challenging technical service issues and customer situations.
• Lead installation, configuration, and calibration of CMM equipment.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Post-secondary education in Electronics

Post-secondary education in Mechanical Technology

Job description

System Specialist Level IV page is loaded

System Specialist Level IV

Apply remote type: Remote locations: Remote - CAN British Columbia; time type: Full time; posted on: Posted 2 Days Ago; job requisition id: JR_1039269

About Us :

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees, including over 4,000 in the US and Canada! Make a difference—come join the team!

Location/Region: This position is located in the Toronto area and will cover the Province of Ontario.

What’s the role?

As a Systems Specialist Level IV, you will work with an outstanding team that plays a vital role in Carl Zeiss Limited - IQS. Showcase your skills and experience in process enhancement.

Responsibilities include:

• Maintain all Level III duties and responsibilities.
• Resolve the most challenging technical service issues and difficult customer situations.
• Service common machine accessories (e.g., tool racks, sensors, tooling, fixtures, RT-Calibration).
• Understand Laser Map corrective services.
• Support other less common accessories/services (e.g., RT-PM adjustment, VI-Scan, SP25).
• Instruct customer and/or service technician training courses (formal and/or field).
• Initiate customer courtesy calls to follow up on recently performed service.
• Lead the installation, configuration, and calibration of CMM equipment, ensuring compliance with industry standards.
• Provide expert troubleshooting for electromechanical issues in CMM systems.
• Collaborate with engineering and quality teams to improve measurement processes and system integration.
• Ensure compliance with safety, regulatory, and industry standards; stay current with CMM technology and software updates.

Qualifications:

• Minimum two years of experience as a Senior Service Technician with CMM systems installation, repairs, calibration, upgrades, and maintenance.
• Proven aptitude to meet System Specialist requirements during senior technician role.
• Post-secondary education in Electronics or Mechanical Technology, or equivalent.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• 80-100% travel required, including occasional international travel.
• Ability to lift up to 75 pounds unassisted.

The annual salary range is $54,000 - $68,000 plus bonus, with potential for a performance bonus. ZEISS offers comprehensive benefits, including medical, vision, dental, retirement plans, and paid time off.

Additional Information:

• ZEISS is an equal opportunity employer.
• COVID-19 vaccination proof required prior to employment.
• Accessible and inclusive employment practices are provided; accommodations available upon request.

About us

Join ZEISS to step out of your comfort zone, excel, and redefine what’s possible. Our employees thrive in a modern setting that fosters knowledge and team spirit, supported by a long-term vision to advance science and society. We celebrate diversity and welcome applications from all backgrounds.

Apply now! It takes less than 10 minutes.