System Control Centre - Dispatcher (2 Openings)

Elexicon Energy Inc.; Ajax; On-site; CAD 46,000 - 58,000; Full time

Benefits offered by this job

Benefits

OMERS Pension Plan

Job summary

Elexicon Energy Inc. seeks a System Control Centre Dispatcher to support 24/7 control operations ensuring safe, reliable service. You will coordinate outages, dispatch field crews, and communicate with customers and internal teams in real time.

Ideal candidates have knowledge of distribution systems, OMS, GIS, and SCADA, with strong multitasking and problem-solving skills in a fast-paced environment.

Qualifications

• Knowledge of electrical distribution systems and utility environments is preferred.
• Experience with outage management systems, customer information systems, and mobile dispatch tools.
• Strong communication and organizational abilities with customer service focus.

Responsibilities

• Receive, interpret, prioritize, and log customer service requests, outage notifications, and system events using OMS.
• Assign service requests and events to field resources based on crew availability and proximity.
• Coordinate work activities per approved procedures and provide timely updates to customers and stakeholders.
• Monitor multiple information systems and maintain dispatch logs with data accuracy.
• Act as hub for field resources reporting hazards, incidents, or accidents.

Skills

SCADA

GIS

OMS

Multitasking

Problem-solving

Decision-making

Communication

Organizational skills

Education

Electrical Engineering degree

Business degree

Tools

Microsoft Office

Job description

The System Control Centre Dispatcher plays a critical front-line role in ensuring the safe, reliable, and timely delivery of electrical service to customers. The position operates in a 24/7 system control environment and is responsible for receiving, prioritizing, and coordinating customer service and power system events.

The System Control Centre Dispatcher serves as a central point of contact between customers, field resources, System Operators, and internal stakeholders, particularly during outage response, emergency situations, and planned system work.

DUTIES AND RESPONSIBILITIES

• Receive, interpret, prioritize, and log customer service requests, outage notifications, and system events using available applications such as an outage management system (OMS).
• Assign service requests and events to appropriate field resources based on crew competency, availability, and proximity.
• Coordinate work activities in accordance with approved procedures.
• Provide timely and accurate communication updates to customers and internal stakeholders.
• Monitor and update multiple information systems simultaneously, ensuring data accuracy before, during, and after work completion.
• Maintain detailed written and electronic records and dispatch logs.
• Act as a communication hub for field resources reporting hazards, incidents, or accidents.
• Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
• Other duties as required may be considered part of these responsibilities.

WHAT YOU NEED TO BE SUCCESSFUL

• Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
• Ability to work effectively within multiple platforms such as outage management systems, customer information systems, mobile workforce dispatch systems, radio, and telephone communication platforms.
• Strong multitasking, problem-solving, and decision-making skills in time-sensitive environments.
• Extensive knowledge of SCADA, GIS and OMS packages are considered an asset.
• Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.).
• Excellent organizational, communication and verbal skills with a strong commitment to customer service
• Ability to exercise independent judgment and perform all assigned duties with minimal supervision.

MINIMUM REQUIREMENTS

• College diploma or university degree in Electrical Engineering, Business, or a related field, or an equivalent combination of education and experience.
• One to two years of related experience in customer service, dispatch, operations, or utility environment.
• Previous experience dispatching mobile field resources and experience in a utility or power system environment is considered an asset.
• Previous experience with Utility Work Protection Code or Electrical Utility Safety Regulation is considered an asset.

Union:

Compensation Package: Hourly rate between $33.35 - $42.20, as per our collective agreement with Power Worker's Union (PWU) + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for 1 replacement role and 1 new position.