System Administrator & Analyst, HealthCare Sales Force

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System Administrator & Analyst, HealthCare Sales Force

City: Kanata

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life.Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products.Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

The role of HealthCare Sales Force System Administrator & Analyst is to manage and maintain our sales force systems & applications. This role is responsible to support system updates, integrations, and maintenance while ensuring seamless functionality and user satisfaction and leading the data governance process to maintain the integrity of our data and data stewardship. This role involves collaboration with cross-functional teams and stakeholders to drive automation, reporting, and system improvements.

This role is also the key point contact of the medical sales force related to daily system related operation support and contributing to sales force effectiveness processes.

Your responsibilities

1. System Administration:
• Oversee the administration of the sales force platform for web and iPad-based applications, ensuring optimal performance, security, and compliance with organizational standards.
• Oversee the policies, procedures, and rules governing sales force data, as well as the implementation of these policies, procedures, and rules, including user data recording.
• Lead and champion the process to develop and update work instructions, by the appropriate stakeholders in a timely manner for related system responsibilities.
• Lead and support sales force system/ platform updates and upgrades based on project requirements.
• Coordinate with stakeholders to ensure smooth implementation and minimal disruption.
• Document, track, and perform system change requests.

2. Support Healthcare Sales Effectiveness Operations:
• Support business operations and the development of the Call Planning Master Plan, along with supporting tools for the Healthcare sales force to plan their annual objectives.

3. System Integrations:
• Lead the integration of sales force platform with various other platforms to drive effectiveness.
• Ensure data integrity and seamless workflows across integrated systems.
4. Support and Maintenance:
• Provide ongoing support and maintenance for the sales force platform.
• Troubleshoot issues and implement solutions to enhance system reliability.
• Serve as the local champion for sales force platform and act as the primary contact for healthcare sales representative support in Canada.

5. Automation and Coordination:
• Collaborate with the insights and analytics team to drive automation initiatives and improve system efficiency.
• Support coordination efforts to align with business objectives.

6. Reporting and Analytics:
• Lead the development of monthly and weekly business call plans and key performance indicator scorecard reporting.
• Support annual and quarterly reporting processes to meet organizational needs.

7. Community and Hospital Systems:
• Serve as the system lead for hospital and community support platforms when required, ensuring the sales force platform meets specific user needs.

8. Onboarding:
• Lead new employee onboarding for system-related processes and ensure compliance and data integrity in call recording.

9. Collaboration:
• Develop strong relationships and networks with a wide range of stakeholders (healthcare sales managers, field representatives, marketing, finance, quality, hospital operations, and colleagues from other markets).
• Utilize these relationships to enhance business performance.

The experience we're looking for

• College Degree in Business Administration, or other related fields.
• Minimum 2 years’ experience in sales support and/or application support role.
• Proven experience as a LifeScience System Administrator or similar role.
• Strong knowledge of LifeScience platform functionalities and integrations. (Veeva knowledge is an asset)
• Experience with system updates, upgrades, and maintenance.
• Familiarity with other enterprise integrated systems platforms
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Demonstrates high agility and interest for problem solving and excellent customer service ability and attitude.
• Demonstrate interest for data, reporting and system analytic
• Demonstrates good working knowledge of project management concepts and skills. Is familiar with process flows and sales force operations environment. Experience in healthcare sales operations is an asset.
• Must have excellent communication and training skills with a strong desire to be the voice of the user in communicating issues/opportunities with management.
• Is self-motivated and independent worker, uses good judgement and elevates issues as needed.
• Ability to organize and execute multiple priorities and see issues from multiple perspectives. Demonstrate agility, flexibility, patience and openness when working with multiple stakeholders.
• Demonstrates strong computer software utilization skills, especially with spreadsheets, word processing, data retrieval and analysis, presentation graphics and database software.
• English essential, French strong asset
• Experience working in a hybrid work environment, managing remote and in-office with ongoing interaction and input from different stakeholders.
• This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

• Experience in developing and implementing processes as it relates to business applications to gain efficiency.
• Experience in system administration and trouble shooting
• Customer Oriented approach and uses creativity to energize a sales force team.
• Worked within a healthcare industry and/or sales/marketing environment.
• Experience with Excel, Lifescience/ OmniChannel system administration such as SAP, Concur, Veeva, Salesforce.com

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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