System Administrator

Haivision; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

Haivision is seeking a System Administrator to ensure smooth operation of IT systems. You will provide technical support and troubleshoot issues across Windows, Mac, and Linux environments, while delivering excellent customer service.

On-site in Montreal, you will manage user accounts, software installations, and monitor system performance. The ideal candidate has 1-3 years of IT administration experience (or a degree) and strong bilingual communication skills in French and English.

Qualifications

• 1-3 years IT system administration experience or a bachelor’s degree in IT
• IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
• Strong knowledge of Windows, Mac, and Linux operating systems
• Basic understanding of network protocols and troubleshooting
• Excellent communication, analytical, and problem-solving skills
• Ability to work independently and as part of a team
• Bilingual proficiency in French and English
• On-Site Montreal

Responsibilities

• Respond to incoming IT support requests via phone, email, or ticketing system.
• Assist end-users in resolving hardware, software, and network-related issues.
• Administer Windows, Mac, and Linux systems, including user account management and software installations.
• Perform standard user account setup/management
• Perform standard user equipment setup, workstations, laptops, and etc
• Monitor network and server performance to identify, report and address potential issues proactively.
• Collaborate with senior team members to implement improvements based on monitoring data.
• Assist with equipment shipment/purchasing/retrieve
• Maintain accurate records of support requests, resolutions, and system changes.
• Create and update knowledge base articles for common issues.

Skills

Windows administration

Mac administration

Linux administration

Network troubleshooting

Communication skills

Teamwork

Problem solving

Bilingual French & English

Education

Bachelor's degree in IT

CompTIA A+

Network+

Microsoft Certified Professional

Tools

Ticketing system

Monitoring tools

Job description

As a System Administrator, you will play a crucial role in ensuring the seamless operation of our IT systems. You will provide technical support, troubleshoot issues, and assist with system monitoring. The ideal candidate for this role possesses a strong foundation in administering Windows, Mac, and Linux systems, and is committed to delivering outstanding customer service.

DUTIES AND RESPONSIBILITIES

• Respond to incoming IT support requests via phone, email, or ticketing system.
• Assist end-users in resolving hardware, software, and network-related issues.
• Administer Windows, Mac, and Linux systems, including user account management and software installations.
• Perform standard user account setup/management
• Perform standard user equipment setup, workstations, laptops, and etc
• Monitor network and server performance to identify, report and address potential issues proactively.
• Collaborate with senior team members to implement improvements based on monitoring data.
• Assist with equipment shipment/purchasing/retrieve
• Maintain accurate records of support requests, resolutions, and system changes.
• Create and update knowledge base articles for common issues.

QUALIFICATIONS

• 1-3 years of IT system administration experience and or bachelors degree in IT or 3+ years of experience.
• IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Strong knowledge of Windows, Mac, and Linux operating systems.
• Basic understanding of network protocols and troubleshooting.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a team.
• Dynamic and eager to learn and grow.
• Bilingual proficiency in both French and English
• On-Site Montreal

ABOUT HAIVIS

Haivision Systems Inc. (“Haivision”) (TSX: HAI), a leading global provider of mission-critical, real-time video networking and visual collaboration solutions.

Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision enables organizations globally to engage audiences, enhance collaboration, and support decision-making. Haivision provides high-quality, low-latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low-latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at www.haivision.com.