System Administrator

casaservices; Edmonton; Hybrid; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible Spending Account

Pension plan

Wellness days

Paid time off (illness/bereavement/mov

Parental leave top-up

EAP and discounts

Learning and growth opportunities

Team events

Job summary

CASA is hiring a System Administrator to ensure optimal performance and stability of its IT infrastructure. Responsibilities include maintaining on‑premise systems, Microsoft 365 services, and supporting collaboration tools.

The role requires strong networking, virtualization, and AD skills, plus experience with backups, security, and change management. Hybrid work and competitive benefits are offered.

Qualifications

• Minimum five years of System Administrator experience across multiple locations.
• Strong networking, virtualization, AD, and collaboration tools knowledge.
• Experience with security fundamentals and incident response.
• Proven ability to manage backups, compute/storage, and disaster recovery.

Responsibilities

• Maintain and optimize on-premise infrastructure and Microsoft 365 services.
• Manage VMware/Hyper-V virtualization and server hardware lifecycle.
• Configure AD, DNS, and RMM/monitoring tools for health checks.
• Implement software releases, patches, and change management.
• Provide end-user support and document IT processes.
• Support VOIP, Teams/SharePoint/OneDrive environments.
• Assist in capacity planning and security policy enforcement.
• Maintain documentation and runbooks for systems.

Skills

Networking

Active Directory

Virtualization

Microsoft 365

Security basics

VOIP

End-user support

Education

Bachelor’s degree in Computer Science or IT

Equivalent education/experience considered

Tools

VMware vSphere/ESXi

Hyper-V

Windows Server

Linux

PowerShell

Job description

Job Details

Job Title: System Administrator

Wage: $38.90 to $47.82 per hour

Vacation: 15 days

Shift structure: Monday to Friday, 7.25 hours per day

Primary location: Edmonton, CASA Centre

Union: In-scope

Classification: IT Network Administrator

FTE: 1.0

Status: Permanent

Hybrid/multi-site

About the Role

The System Administrator’s role is to ensure the optimal performance, stability and integrity of the organization’s systems infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all hardware, software and telecommunications.

The System Administrator will:

• Maintain network efficiency, troubleshoot issues and ensure necessary system updates and improvements.
• Administer and support on premise infrastructure and Microsoft 365 services including Exchange Online, SharePoint, Teams and OneDrive, SD-WAN and ZTNA VPN.
• Collaboratively assess technology needs and system requirements.
• Assist in developing short and long-term capacity planning for hardware, software, network and infrastructure needs.
• Develop and maintain documentation and end-user guides.
• Implement software releases, rollouts and vendor supplied patches according to change management best practices.
• Field incoming requests to ensure courteous, timely and effective resolution of end-user issues.
• Install, configure, maintain and troubleshoot associated end-user workstation hardware and software.

Knowledge, Skills and Abilities

• Strong technical knowledge of networking, wireless, servers, virtualization, active directory, email, unified communications, network protocols and computer operating systems.
• Comprehensive hands‑on hardware, software and network troubleshooting skills.
• Knowledge of IT compliance, cybersecurity fundamentals and security best practices.
• Sound knowledge of voice over internet protocol (VOIP) phone technologies.
• Excellent oral and written communication, organizational, interpersonal and problem‑solving skills.
• Strong end‑user service orientation.

Qualifications and Experience

• Post‑secondary diploma or bachelor’s degree in Computer Science, Information Technology or a related field. An equivalent combination of education and experience will also be considered.
• Minimum five years of experience as a System Administrator supporting IT infrastructure across multiple locations.
• Working knowledge of enterprise storage systems, including NAS, SAN, RAID, LUNs and SMB/NFS file shares, including configuration, access permissions and security controls.
• Experience administering backup and recovery systems, including backup and restore operations, monitoring, troubleshooting, disaster recovery and business continuity processes.
• Demonstrated experience troubleshooting network connectivity and infrastructure, including VLANs, subnetting, VPNs, routing, TCP/IP, DNS, UDP, and ICMP across servers, workstations and network‑connected devices.
• Experience managing and troubleshooting virtualized server environments, including VMware vSphere/ESXi and Microsoft Hyper‑V, including virtual machine configuration, resource allocation, templates, server hardware, maintenance and lifecycle management.
• Working knowledge of Windows Server and Linux environments, including Active Directory, DNS, DHCP, IIS, Group Policy, SSH and system services.
• Experience using PowerShell, Bash or similar scripting and automation tools to support system administration and improve operational efficiency.
• Demonstrated experience managing user accounts, access permissions, role‑based access, multi‑factor authentication (MFA) and identity synchronization between on‑premises environments and Microsoft Entra ID.
• Experience performing operating system, application, and firmware updates, maintaining endpoint security tools and supporting firewall and network security controls.
• Working knowledge of monitoring, logging, and alerting tools used to assess system performance, availability, capacity and infrastructure health.
• Experience supporting audio‑visual and collaboration technologies in meeting rooms, boardrooms and shared spaces, including video conferencing equipment, displays, audio systems and room peripherals. Familiarity with Microsoft Teams Rooms, Zoom Rooms, integrated room control and video distribution systems.

Certificates and/or License(s)

• Microsoft 365 Certified: Administrator Expert or similar certification preferred.
• CompTIA Network+ is an asset.

Working Conditions

• Valid driver’s license and access to a reliable vehicle.

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.

What We Offer:

• Employer‑paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you to choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top‑up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
• Recognition and community‑building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [e-mail]

Closing Date: September 24, 2026

Please quote the following competition number in your application materials 26-117.