System Administrator

Gateway Casinos Corporate Office; Burnaby; On-site; CAD 73,000 - 92,000; Full time

Job summary

A leading gaming and entertainment company is seeking a Systems Administrator to support its complex IT environment. This role involves managing Active Directory, ensuring system integrity, and providing exceptional customer service in a fast-paced setting. The ideal candidate will bring extensive server administration experience, complemented by relevant certifications and a proactive attitude towards problem-solving in a 24/7 operational context.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel, tech, food, beverage, and fitness

Exciting, supportive and fun work environment

Qualifications

• 5+ years Windows 2008 to 2022 server administration experience.
• 3+ years managing Exchange in a clustered environment.
• Experience with Nutanix Management and Prism.

Responsibilities

• Design, deploy, and manage Active Directory and Exchange infrastructures.
• Troubleshoot issues and monitor AD replication.
• Document processes and ensure standards across systems.

Skills

Active Directory

Server Administration

Troubleshooting

Project Support

Networking

Education

Post-Secondary Degree in Server Administration or equivalent

MCSA/MCSE certification or equivalent preferred

Job description

Job Type: Full-Time

Salary Range: $73,241 - $91,551

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Under limited supervision, this individual will be a member of the IT Service Delivery Group supporting a complex environment with several Active Directory Domains and clustered converged infrastructure systems and Servers. The Systems Administrators are responsible for Multi Forest and Domain level support of Active Directory, internal DNS infrastructure, account administration and Infrastructure security implementation. The Systems Administrators operate independently and in team environments. The position requires extensive experience with AD security delegation, AD group policy creation, login scripts, AD and Exchange, disaster recovery, administration and support of a Hyper Converged infrastructure.

Key Responsibilities

• Work with team members to design, deploy and manage complex environments built on Windows and Active Directory, Exchange and Azure infrastructures
• Configure and implement Active Directory site configurations; group policies and local security policies
• Implement and audit of security configurations
• Monitor AD replication and core services
• Facilitate automation and standardization for creation and maintenance of access on network shares
• Document processes and procedures and updated regularly
• Ensure SW patch releases are updated regularly
• Troubleshooting issues utilizing Microsoft best practices
• Utilize testing tools and techniques for problem solving
• Analyzes hardware performance and makes recommendations to senior management
• Utilize and implement analytical tools; i.e. Performance Monitor
• Ensure the integrity of data storage and backup systems
• Ensures software and hardware installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required
• Resolves problems escalated from Service Desk
• Provide exceptional customer service even when the environment becomes fast-paced or intense
• Providing capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• To ensure standards and guidelines are applied and maintained across systems for administration, deployment and monitoring over a range of platforms
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency procedures are in place for systems and that they are regularly tested
• Managing change control implications for designated systems
• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
• To establish and maintain effective working relationships with all stakeholders
• Travel required to various local sites
• Flexibility in working hours is required to support the 24/7 environment and to comply with assigned change management time windows
• Take on additional responsibilities as required

What You Bring

• Post-Secondary Degree/ Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training in Server Administration
• MCSA/MCSE or equivalent preferred, CCNA is an asset
• Knowledge of Gaming and Entertainment Industry
• Excellent organization, written and client facing skills
• Experience of the entire project life cycle, able to operate in the initial conceptual design stage
• Thorough knowledge of MS Office and MS Project
• Previous casino/gaming/Payment services experience an asset
• 5+ years Windows 2008à2022 server administration or equivalent
• 5+ years managing Active Directory 2008 and above equivalent
• 3+ years managing Exchange 2013/2016 environment in a multi-server, clustered environment or equivalent
• 5+ years of hands on experience in a complex production environment (multiple sites, 1000+ users)
• 5+ Years of Project Support Experience, Casino experience or equivalent combination of education and experience
• Strong knowledge or experience in the following areas a plus: application integration with AD, PowerShell scripting, MS SQL, ADSI and WMI, NTFS, DFS, SFTP, VMWare, Microsoft MOM, DNS, TCP/IP and related internal protocols
• Experience with Nutanix Management and Prism
• Working knowledge of LAN/WAN Networking, user/group setup, LAN security setup
• Working knowledge of TCP/IP Internetworking, routing and switching management
• Experience of building and maintaining applications in a multiplatform environment (Windows Server and/or Linux environments)
• Good understanding of security issues surrounding systems
• Experience with service threshold monitoring
• Experience working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment
• Experience in creating diagrams using Visio

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.