Switchboard Outfitter

Basspro; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading outdoor lifestyle retailer in Canada seeks a Switchboard Outfitter to provide exceptional customer service by managing incoming calls and directing inquiries. The ideal candidate should have experience in a service environment and be skilled in communication and problem-solving. This role offers competitive wages, excellent benefits, and the opportunity for career advancement in a fun work environment.

Benefits

Discounts on retail merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Qualifications

• One or more years’ experience in a service environment is preferred.
• Previous switchboard and administrative experience are an asset.
• Ability to provide superior customer service and exceed customer’s expectations.
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset.

Responsibilities

• Provide a legendary customer experience for every customer and promote company programs.
• Receive and direct all incoming calls in a courteous and polite manner.
• Answer basic customer questions and make store announcements in a professional manner.
• Monitor and check items entering and leaving through the employee entrance.

Skills

Customer service

Communication

Problem-solving

Judgment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

SAP

Job description

Summary:

Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

Responsibilities:

• Provide a legendary customer experience for every customer and promote company programs
• Receive and direct all incoming calls in a courteous and polite manner
• Answer basic customer questions and make store announcements in a professional manner
• Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
• Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years’ experience in a service environment is preferred
• Previous switchboard and administrative experience are an asset
• Knowledge of Microsoft Office Suite and SAP is an asset
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Cabela's