Switchboard Operator – Switchboard – Temporary Part Time

Sault Area Hospital; Sault Ste. Marie; On-site; CAD 24,000 - 34,000; Part time

Job summary

Sault Area Hospital is seeking a Switchboard Operator for a temporary part-time position. You will respond to internal and external calls, manage paging for hospital staff, and support after-hours communications to physicians and supervisors.

The role requires a diploma in Office Administration or equivalent, at least two years of customer service experience, and proficiency with Word, Excel and Outlook. You will work in a fast-paced, team-based hospital environment, delivering courteous,

Qualifications

• Diploma in Office Administration or equivalent education and/or experience, preferably in a health care environment.

Responsibilities

• Answer and process internal and external calls promptly and courteously.
• Respond to Code situations per Emergency Measures policies and procedures.
• Place overhead paging requests as required by policy and procedure.
• Page hospital and nursing supervisors after hours.
• Page on-call doctors daily and after hours.
• Provide access to Bell long distance operator as requested.
• Provide patient location information as requested.
• Log Maintenance work orders in Concept 500 and dispatch appropriate Maintenance staff.
• Log Porter calls and dispatch accordingly.
• Dispatch Housekeeping (bed makers, isolations, spills) as required.
• Monitor portering system for problems as required.
• Other clerical duties as assigned.

Skills

Office Administration

Customer Service

Microsoft Office

Communication

Education

Diploma in Office Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Switchboard Operator – Switchboard – Temporary Part Time

• Switchboard Operator – Switchboard – Temporary Part Time

Duties:

• To respond to and process all internal and external calls in a timely, courteous and professional manner.
• To respond to “Code” situations in accordance with the Emergency Measures policies and procedures.
• To place overhead paging requests in accordance with policy and procedure.
• Place pages for hospital and nursing supervisors after hours
• Place pages for on-call doctors daily and after hours
• Provide access to Bell long distance operator as requested.
• Provide patient location information as requested.
• Enter in all Maintenance work orders into the Concept 500 system and dispatch the appropriate Maintenance staff
• Log Porter calls received from all medical units and dispatch accordingly
• Dispatch Housekeeping (bed makers, isolations, and spills) throughout the hospital as required
• Monitor portering system for problems as required.
• Other clerical duties as assigned.

Qualifications:

• Diploma in Office Administration, or equivalent education and/or experience, preferably in a health care environment.

Experience:

• 2 years’ experience in a customer service role and/or call centre dealing with high call volume and strict time constraints.

Ability:

• Proficiency with windows based software packages – ie. Microsoft Office applications – Word, Excel & Outlook and advanced keyboard skills.
• Demonstrated ability to maintain successful working relationships;
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner, both in person and on the telephone; tact, courtesy and alertness in public contacts.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations or independently.
• Customer service, interpersonal and telephone skills.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to read, write and communicate to perform the duties of the position.

Sault Area Hospital does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Job Posting: Existing Vacancy

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.

Sault Area Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted.All requests are handled confidentially.

This position is covered by a collective agreement. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.