Switchboard Operator Clerk

Interior Health Authority; Cranbrook; On-site; CAD 30,000 - 60,000; Full time

Job summary

Interior Health Authority is seeking a Casual Switchboard Operator Clerk for their Cranbrook location. The role involves managing communication, clerical tasks, and responding to emergency situations, offering opportunities for career growth and competitive wages. As a key team member, you'll ensure smooth operations and assist in providing patient care in a dynamic healthcare environment.

Benefits

Competitive wages

Shift premiums

Employer-paid training

Employee & Family Assistance Program

Qualifications

• Must have a typing speed of 45+ NWPM.
• Two years of recent related experience or equivalent combination.
• Experience in operating communication systems is an asset.

Responsibilities

• Operate switchboard and connect calls.
• Provide information and support during emergencies.
• Maintain confidentiality and organize data.

Skills

Communication

Confidentiality

Clerical Skills

Typing Speed

Education

Completion of Grade 12

Job description

East Kootenay Hospital has an exciting opportunity for a Casual Switchboard Operator Clerk to join their team in Cranbrook B.C.!

This position works rotating days, evenings, nights 06:00 to 14:00, 14:00 to 22:00, 22:00 to 06:00

Days off: rotating

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.

What Will You Work On?

Duties

This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:

• Processes calls (internal and external) and establishes communication links.
• Provides information to customers and assists in relaying messages to appropriate source.
• Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
• Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
• Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
• Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
• Receives patent porter requests and dispatches transfers to the patient porter team.
• Maintains confidentiality of classified information and keeps manager informed.
• Performs other related duties as assigned.
  
  

What should your application include?

• Completion of Grade 12
• A 5-minute typing test (45+ NWPM) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details.
• Your Resume indicating two years recent related experience, Or an equivalent combination of education, training and experience;
• A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week);
  
  

Come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!