Switchboard Operator

Island Health; Nanaimo; On-site; CAD 40,000 - 54,000; Full time

Job summary

A healthcare provider in Nanaimo is seeking a Switchboard Operator responsible for operating a computerized phone system to efficiently receive and direct calls across multiple acute care sites. The ideal candidate must have a Grade 12 diploma and possess strong communication and organizational skills. This role also involves monitoring alarms and following emergency protocols. Join us to contribute to the safety and quality of patient care.

Qualifications

• Recent related experience or equivalent combination of education, training, and experience.

Responsibilities

• Operate a computerized phone system to receive and direct calls.
• Monitor various alarms and follow emergency procedures.

Skills

Keyboarding at 45 wpm

Effective communication

Interpersonal skills

Physical ability to perform duties

Organizational skills

Operating related equipment

Education

Grade 12 diploma

Job description

Overview

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

Qualifications

Education, Training And Experience

Grade 12 and one (1) year\'s recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.
• Ability to organize work.
• Ability to operate related equipment.

Link To Full Job Description

https://jd.viha.ca/JD272.pdf