Switchboard Operator

Homewood Health Centre; Guelph; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking organization dedicated to mental health and wellness as a Switchboard Operator. This part-time role offers a unique opportunity to be part of a collaborative team that focuses on delivering exceptional services to clients. You'll be responsible for managing incoming calls, providing reception support, and ensuring smooth operations within the health centre. With a commitment to service excellence and innovation, this role is perfect for those who thrive in a supportive environment. Embrace the chance to make a real difference in the lives of others while enjoying a flexible work schedule.

Qualifications

• Previous switchboard experience is an asset.
• Good work and attendance record required.

Responsibilities

• Answer, screen, and direct all incoming calls.
• Monitor alarm and paging systems.
• Perform general office administration.

Skills

Reception Support

Communication Skills

Intermediate Computer Skills

Customer Service

Education

Secondary School Diploma

Tools

MS Word

AS/400

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Position: Switchboard Operator

This role is an integral part of a collaborative team focused on delivering seamless services and programs to clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

Hours: This is a permanent part-time position with a 7 days on, 7 days off rotation (7am to 3pm).

Note: Internal applications for positions within a bargaining unit must be received within 7 days of posting to consider seniority in the selection process.

Responsibilities:

1. Answer, screen, and direct all incoming calls.
2. Provide reception support.
3. Direct visitors to the Health Centre.
4. Monitor alarm and paging systems.
5. Contact emergency services when required.
6. Perform general office administration.

Qualifications:

1. Secondary School Diploma.
2. Previous switchboard experience is an asset.
3. Intermediate computer skills, including MS Word; familiarity with AS/400 is preferred.
4. Good work and attendance record.
5. Demonstrated commitment to Homewood’s Core Competencies: Service Excellence, Innovation, Collaboration, Integrity.
6. Commitment to working within Homewood’s Health & Safety Policy.

As part of our commitment to health and safety from COVID-19, and subject to applicable legislation, all staff must have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why Work With Us

Homewood Health is Canada’s largest provider of evidence-based treatment for mental health and addiction disorders. Our culture values service excellence, integrity, collaboration, and innovation. Our people make a difference!

As an equal opportunity employer, we promote employment accessibility, diversity, equity, and inclusion. We encourage applications from women, racialized and Indigenous communities, persons with disabilities, and individuals of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and help Canadians lead healthier, more productive, and fulfilling lives.