Sustainability Specialist

Firstservice-Residential; Mississauga; On-site; CAD 60,000 - 70,000; Full time

Job summary

FirstService Residential seeks a Sustainability Specialist to collect, audit, and report utility and building data across multiple systems. You will support benchmarking compliance, data analysis, and cross-departmental communication to drive energy programs and reporting accuracy.

The role requires strong analytical skills, excellent communication, and the ability to manage deadlines in a fast-paced environment, collaborating with clients and internal teams on energy efficiency initiatives.

Qualifications

• Undergraduate degree in Business, Data Analytics, Environmental Studies, Engineering, Sustainability, or related field.
• 3+ years of relevant work experience.
• Experience with utility bill analysis, utility data management, and data quality control.
• Strong analytical, problem-solving, and organizational skills with attention to detail.
• Strong verbal and written communication skills; ability to explain technical info to non-tech audiences.
• High level of ownership and accountability.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, data validation, charting).
• Data analysis tools
• EPA Portfolio Manager Software

Responsibilities

• Collect, validate, maintain, and analyze utility consumption and building data across multiple platforms.
• Review utility invoices and data to identify discrepancies and anomalies.
• Coordinate with utility providers and stakeholders to obtain/update data.
• Maintain accurate records across systems and reporting tools.
• Investigate data quality issues and implement corrective actions with Compliance Supervisor.
• Support data audits and validation for reporting readiness.
• Support energy benchmarking programs and ensure compliance with reporting requirements.
• Prepare and submit benchmarking data according to regulations.
• Maintain reports, dashboards, and summaries for operational and compliance needs.
• Track project information and maintain records in designated platforms.
• Monitor projects to support timely completion of objectives.
• Support KPI development and performance tracking.
• Maintain and improve SOPs and process docs.
• Serve as point of contact for energy data and inquiries.
• Respond to Helpdesk requests within service standards.
• Communicate professionally with managers, utilities, and stakeholders.
• Document actions and resolutions in company systems.
• Collaborate with cross-functional teams on special initiatives.

Skills

Data analysis

Energy data management

Communication

Ownership

Advanced Excel

Office suite

Education

Undergraduate degree in a relevant field

Tools

EPA Portfolio Manager

EnergyCAP

SQL

BI tools

Job description

Description

The Company:

FirstService Energy is the energy management and advisory division of FirstService Residential, delivering comprehensive energy management services to help communities proactively manage energy costs, compliance requirements, sustainability goals, and building operations.

Unlike traditional energy consulting firms that provide recommendations from the outside, FirstService Energy works as an integrated extension of the property management team. By combining energy expertise with the day-to-day operational knowledge of FirstService Residential, we serve as a trusted advisor and advocate for our clients, helping them make informed decisions that improve building performance and resident satisfaction.

Through a collaborative team of specialists in energy procurement, benchmarking and compliance, sustainability, utility management, energy efficiency, and building optimization, FirstService Energy provides a holistic approach to energy management. We leverage data analytics, industry expertise, and hands-on support to identify opportunities, manage risk, ensure regulatory compliance, reduce operating costs, and advance long-term sustainability objectives.

Our goal is simple: to provide clients with a proactive, strategic energy management partner that helps communities operate more efficiently, control costs, navigate an increasingly complex regulatory environment, and maximize the value of their assets.

Role Summary

The Sustainability Specialist is responsible for collecting, auditing, maintaining, and reporting utility and building data across multiple systems. The role supports energy benchmarking compliance, data analysis, customer reporting and tracking, internal reporting, and cross-departmental communication. This position requires strong analytical skills, excellent communication, and the ability to manage deadlines in a fast-paced environment.

Who should apply:

You will thrive in this role if you enjoy solving problems, working with complex datasets, improving processes, and collaborating with both clients and internal teams to deliver successful energy compliance and benchmarking outcomes. This position is ideal for someone who wants to combine technical data expertise with customer engagement while working as part of an integrated team of energy professionals supporting clients across a wide range of energy management services, including compliance, benchmarking, procurement, sustainability, and operational efficiency initiatives.

Key Responsibilities

Utility & Building Data Management

• Collect, validate, maintain, and analyze utility consumption, billing, and building characteristic data across multiple platforms, including EPA Portfolio Manager and EnergyCAP.
• Review utility invoices and consumption data to identify discrepancies, missing data, overlapping billing periods, and other anomalies.
• Coordinate with utility providers, property managers, and other stakeholders to obtain, verify, and update required data.
• Maintain accurate records and ensure data integrity across all assigned systems, databases, and reporting tools.
• Investigate data quality issues and implement corrective actions in conjunction with the Compliance Supervisor where required to improve reporting accuracy and completeness.

Support ongoing data audits and validation efforts to ensure data integrity, accuracy, and reporting readiness.

Benchmarking & Compliance

• Support energy benchmarking programs by collecting, validating and maintaining accurate building and utility data, performing quality assurance reviews and preparing submissions to ensure compliance with applicable reporting requirements.
• Prepare, review, and submit benchmarking data in accordance with applicable reporting requirements.
• Research and interpret benchmarking regulations and reporting requirements within assigned jurisdictions.
• Identify compliance risks, data inconsistencies, and reporting issues and elevate them to the appropriate internal stakeholder.
• Prepare and distribute annual benchmarking and energy performance reports in collaboration with internal stakeholders, including compliance, communications, and offshore support teams.

Reporting & Business Support

• Maintain reports, dashboards, charts, and summaries to support operational, compliance, and customer reporting needs.
• Track customer, prospect, and project information and maintain accurate records within designated platforms.
• Monitor assigned projects and workflows to support timely completion of departmental objectives.
• Support KPI development and performance tracking initiatives to measure operational effectiveness and program outcomes.
• Maintain, and improve Standard Operating Procedures (SOPs) and other process documentation.

Customer Service & Collaboration

• Serve as point of contact for energy data, benchmarking, and utility-related inquiries and elevate complex issues as appropriate.
• Respond to Helpdesk requests and shared inbox inquiries within established service standards.
• Communicate professionally with property managers, account managers, utility providers, suppliers, and internal stakeholders.
• Document actions, findings, and resolutions in company systems to ensure transparency and consistency.
• Collaborate with cross-functional teams and support departmental initiatives and special projects as assigned.

Required Qualifications

• Undergraduate Degree in Business, Data Analytics, Environmental Studies, Engineering, Sustainability, or a related field.
• 3+ years of relevant work experience.
• Experience with utility bill analysis, utility data management, and data quality control.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Strong verbal and written communication skills with the ability to communicate technical information to non-technical audiences.
• High level of ownership, accountability, and attention to detail.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, data validation, charting).
• Data analysis tools
• EPA Portfolio Manager Software

Preferred but not required

• Energy Management Information System; EnergyCAP
• Passion for sustainability and energy management
• Experience with ClickUp or other project /task management platforms
• SQL or BI tools
• CRM or ticketing systems
• Energy Management or Data Analysis Certifications

Compensation

Compensation for this role is $60,008 to 69,992 + benefits

In accordance with Ontario's Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a 'reasonable accommodation', as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.