Surety Account Assistant

Wylie-Crump Limited; Vancouver; On-site; CAD 50,000 - 90,000; Full time

Benefits offered by this job

5% RRSP Match

Fitness Spending Allowance

Vacation & Wellness days

Collaborative team environment

Job summary

A regional insurance company is looking for a detail-oriented Account Assistant in Vancouver. The role involves processing bond requests, coordinating approvals, and providing excellent client communication. Candidates should have at least 3 years of administrative experience, strong organizational skills, and a client-first mindset. Experience with Surety and Insurance is a plus but not mandatory. The position offers competitive salary ranges based on experience, along with benefits such as a 5% RRSP Match and Wellness days.

Qualifications

• Minimum 3 years of administrative experience in a fast-paced environment.
• Surety & Bonding experience is considered an asset.
• Level 1 General Insurance License is beneficial but not required.

Responsibilities

• Process bond requests and draft bonds accurately.
• Coordinate approvals and manage bond logistics.
• Prepare invoices and follow up on payments.
• Respond to inquiries promptly via phone and email.
• Collaborate in team meetings and client visits.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Client service mindset

Tools

Digital tools proficiency

Familiarity with Epic

Job description

Overview

Talent Advisor at Wylie Crump | Relationship Builder | Passionate about creating a supportive work place culture

Base pay range

CA$50,000.00/yr - CA$90,000.00/yr

About the Role

As an Account Assistant in our Surety team, you’ll play a key role in supporting our production and service teams to deliver an exceptional client experience. This position is ideal for a detail-oriented, highly organized professional who thrives in a fast-paced environment and takes pride in providing outstanding service.

We’re looking for someone who can manage competing priorities with ease, maintain accuracy under pressure, and communicate effectively with clients and partners. If you’re passionate about client service and enjoy working collaboratively, this role is for you.

What You’ll Do

• Process Bond Requests: Receive bond requests via email, review requirements, and draft bonds accurately.
• Coordinate Approvals: Submit bonds to surety companies for approval and issue bonds upon confirmation (including printed and e-bonding systems).
• Manage Logistics: Handle incoming and outgoing couriers and maintain bond number tracking systems.
• Billing & Collections: Prepare invoices, send premiums with bonds, and follow up on payments promptly.
• Client & Partner Communication: Respond to inquiries the same day, via phone and email, ensuring clear and professional communication.
• Team Collaboration: Participate in team meetings, client visits, and insurer discussions.
• Administrative Support: Assist with additional tasks and projects as needed to support the team’s success.

What You Bring

• Minimum 3 years of administrative experience in a detail-oriented, fast-paced environment
• Surety & Bonding experience considered an asset, but not required
• Exceptional attention to detail and strong organizational skills
• Proficient in technology and digital tools, with the ability to quickly learn and adapt to new systems and software
• Level 1 General Insurance License, considered an asset, but not required
• Familiarity with Epic, considered an asset, but not required
• Excellent verbal and written communication skills with a client-first mindset

What We Offer

• $55,000 – $70,000 (for candidates without Surety/Insurance experience)
• $70,000 – $95,000 (for candidates with Surety/Insurance experience)
• 5% RRSP Match
• Fitness Spending Allowance
• Vacation & Wellness days
• A collaborative, supportive team environment with opportunities for growth

Why Join Us

You’ll be part of a dynamic team that values professionalism, integrity, and client service excellence. We invest in our people and provide the tools and training you need to succeed.

If you are interested in applying for the role, please send your resume to [e-mail]

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industries: Insurance