Supportive Housing Worker

The Salvation Army; San Juan de Terranova; On-site; CAD 30,000 - 45,000; Full time

Job summary

The Salvation Army is seeking a Supportive Housing Worker for the Ches Penney Centre of Hope in Canada. You will implement housing program activities, support residents, and collaborate with staff and external partners to build housing stability and well-being.

Responsibilities include developing individualized support plans, conducting welfare checks, maintaining files, and participating in program reviews.

Qualifications

• Diploma in social work preferred or related field with equivalent experience.
• Experience with homelessness and supportive housing is highly valued.
• CPR/First Aid certification is required.

Responsibilities

• Assist residents and Develop individualized support plans.
• Coordinate with community partners and services.
• Maintain resident documentation and safety procedures.
• Conduct wellness checks and report incidents promptly.
• Participate in case conferences and program evaluations.
• Organize group activities and skill-building sessions.

Skills

Interpersonal skills

Leadership

Organizational skills

Communication skills

Time management

Education

Diploma in social work

Tools

Microsoft Office

Microsoft Windows

Job description

Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description:POSITION PURPOSE SUMMARY:The Ches Penney Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems.The Supportive Housing Worker will be responsible for implementing the programs and services that are a part of the supportive housing program in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified resident needs. They will report directly to the Supportive Housing Manager.ACCOUNTABILITIES:Operational ResponsibilitParticipate in strategic and operational planning for the COH supportive housing programParticipate in the development, implementation, and regular review of policies, procedures, and forms for all supportive housing services, in conjunction with the Supportive Housing ManagerAdministratio nProvide administrative support to all supportive housing programs Maintain all resident files and documentation in line with COH policies and procedures, ensuring all TSA accreditation and funder requirements are metRespond to inquiries and complaints from supportive housing residentsRespond to incidents involving residents/staff and complete incident reporting process Perform wellness checks as required, following processes outlined in COH policies and proceduresDevelop and maintain appropriate professional relationships with staff, guests and community partnersDevelop and maintain appropriate professional relationships and boundaries with residentsParticipate in ongoing training and professional developmentParticipate in staff meetings, program evaluation, program development and other COH activities as assignedSubmit all required data and reports to Supportive Housing Manager in a timely mannerProgram Development, Delivery and ReviewSupport residents as they move into their units and provide initial orientation and safety informationWork collaboratively with residents to ensure basic needs (e.g., food, hygiene) are met and that their personal space is well maintainedWork with Supportive Housing Manager and community partners to review program referrals and complete initial assessmentsComplete ongoing assessments with all residents on caseloadDevelop individualized support plans with all residents on case load, including safety plans where requiredHold regular one-on-one meetings with residents on case load, focusing on individualized support plans and current needsParticipate in case conferences with COH staff, other providers and external partners, as needed Participate in the design and delivery of appropriate skill-building groups, workshops, and oneon-one learning opportunities Connect residents with appropriate community partners and service providers to meet individual needs Accompany residents to appointments in the community, as needed Organize social engagement and community building opportunities within COH ensure all resident documentation is complete as per COH policyConduct regular program evaluation efforts in conjunction with the Supportive Housing ManagerCommunity RelationsWork with staff, management and residents to develop and maintain positive relationships with members of the communityLiaise with community case management teams and external service providers who participate in supportive housing resident supportLiaise with emergency response services, where requiredHealth and SafetyImplement appropriate safety and security procedures as necessary Ensure that residents are aware of and trained in emergency and safety procedures Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered toAdhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act Anticipate, mitigate and communicate risk to staff and residentsWORKING CONDITIONS:Full-time positionsCOH is a 24-hour setting, shift work is requiredWork would involve travel throughout the community for committee meetings, resident appointments, etc.Work would generally have some exposure to disagreeable conditions with the potential of dealing with challenging situations with residentsWork environment would normally be in COH but would require occasional travelMay be on call on occasionEducation, Qualifications and Certifications:Diploma in social work preferred, or a related field (equivalent experience will be considered)Experience and Skilled Knowledge Requirements :A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organizationExperience working with people experiencing homelessness, supportive housing environment preferredKnowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc.Extensive knowledge of other community agencies in St. John'sExperience in advocacy, coordination of services and crisis managementValid CPR/First Aid certificateMust provide a record of a recent Criminal History CheckSkills and Capabilities:Strong interpersonal and leadership skillsEffective organizational and communications skillsStrong time management skillsStrong computer skills including a working knowledge of Microsoft Office and Microsoft WindowsOperating System (latest versions)High standards of integrity and confidentiality Ability to build and maintain relationships with residents, staff and external partnersAbility to manage and address complaints and solve complex problems Group facilitation skills Understanding of anti-oppressive practices and trauma-informed approachCompensation:The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.