Supportive Housing Security Supervisor (Paladin Security)

Paladin Security; Victoria; On-site; CAD 50,000 - 65,000; Full time

Job summary

A security services provider is seeking a Security Program Manager in Victoria, Canada, to supervise a team of security officers, enforce community standards, and maintain communication with clients. The ideal candidate will have strong communication skills, at least one year of experience in security, and relevant certifications. This is a full-time position with benefits, including medical and dental insurance.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Qualifications

• Minimum of one year of experience in security.
• Completion of security-related training, including Paladin-provided courses.
• Valid OFA Level 1 and MOAB certifications, or willingness to complete within one month.

Responsibilities

• Enforce community rules and regulations courteously.
• Provide direction and training to the security team.
• Deliver feedback and coaching to officers.
• Maintain and update key site documents.
• Assist in the investigation of security incidents.
• Attend monthly meetings with the Client Service Manager.

Skills

Written and verbal communication skills

Punctuality

Reliability

Professionalism

Tact and diplomacy

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Job Duties:

• Understand and proactively enforce community rules and regulations with a courteous and respectful attitude when interacting with the public.
• Provide direction, motivation, and ongoing training to the security team by maintaining open communication and leading by example.
• Deliver documented, constructive feedback and coaching to officers on-site; feedback to be reviewed by the Client Service Manager.
• Ensure all officers complete an orientation checklist by the end of their training, including the site orientation sheet, OH&S sheet, and post order review.
• Ensure all standing post orders, TrackTik chip placements, and scheduled daily activities are being properly performed and followed by the security team.
• Regularly maintain and update key site documents such as post orders, orientation sheets, and training materials.
• Design and implement creative strategies to motivate staff daily, promoting high performance and a positive work environment.
• Recognize and acknowledge exceptional performance by Security Officers with appropriate accolades.
• Participate in progressive disciplinary meetings with Security Officers and the Client Service Manager, as required.
• Ensure memos and documents are regularly signed off by the security team, hold team members accountable, and escalate issues as necessary.
• Assist in the investigation of security incidents and report relevant information through the proper chain of command (e.g., Supervisor and SPM) for follow-up with external stakeholders.
• Attend monthly site meetings with the Client Service Manager to provide updates on the security program and day-to-day operations.
• Maintain ongoing communication with the client regarding the security program, and provide written updates to the Client Service Manager when new procedures or concerns are discussed.

Position Requirements:

• Superior written and verbal communication skills.
• Minimum of one year of experience in security.
• Proven punctuality, reliability, and professionalism, including tact and diplomacy in all interactions.
• Completion of additional security-related training, including Paladin-provided online courses.
• Valid OFA Level 1 and MOAB certifications, or willingness to complete within one month of hire.
• Authorized to work in Canada.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid BC Security Licence
OFA I
Management of Aggressive Behaviour (MOAB)

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This job reports to the Security Programs Manager

This is a Full-Time position 1st Shift, 2nd Shift.

Number of Openings for this position: 1