Supportive Housing Intensive Case Manager

Mi'kmaw Native Friendship Centre; Waverley; On-site; CAD 56,000; Full time

Job summary

The Mi'kmaw Native Friendship Centre seeks a Supportive Housing Intensive Case Manager to assist individuals and families facing housing challenges. The role involves case management, support in housing stability, and collaboration with community resources, emphasizing a decolonized, trauma-informed approach to service delivery.

Qualifications

• Two years of work experience with mental health and social services.
• Knowledge of Indigenous women's and homelessness issues.
• Understanding of Housing First and harm reduction principles.

Responsibilities

• Manage a caseload of 6-10 families for housing stability.
• Develop individualized case plans focused on Housing First principles.
• Transport clients to necessary appointments using MNFC vehicle.

Skills

Communication

Crisis Intervention

Advocacy

Education

Diploma in community social services

Certification in mental health

Tools

Microsoft Office

Job description

Employment Opportunity: Supportive Housing Intensive Case Manager

Location: Halifax, NS (With regular travel to Waverley and other areas within HRM)

Salary Range: $56, 000/ per year

Employment Term: Contract Hire Date - March 31, 2026 (possibility for annual renewal), Full time hours (35 hours/ week),

Reports To: Supportive Housing Coordinator

General Description:

Mi’kmaw Native Friendship Centre is centrally located in the urban Indigenous community of Halifax and is looking for One (1) Supportive Housing Intensive Case Manager (SHICM). As a part of the Housing team, the SCHICM is responsible for supporting low to high acuity families and individuals living within MNFC supportive housing program to obtain and maintain safe and secure housing. The Supportive Housing Intensive Case Manager will need to have experience supporting Indigenous service users with complex needs that may impact their access to housing and housing retention. This can include but is not limited to supporting folks with their physical, mental, emotional and spiritual needs. The Supportive Housing ICM must have experience with navigating resources related to safer substance use services, harm reduction resources, Child Protective Services, Income Assistance processes, and affordable housing organizations. As part of the MNFC Housing team, the Supportive Housing ICM will be required to incorporate an Indigenous trauma informed approach into their practice and uphold the principles of Housing First. The Supportive Housing ICM is expected to support families with a client-centred, anti-oppressive approach with an emphasis on using a decolonized trauma informed lens. This job description will change as the workplace changes.

Key Responsibilities:

• Participate in agency responsibilities including but not limited to; morning meetings, representing the agency at community meetings, attend bi-weekly case conference meetings, safety and monitoring. Responsibilities include intake, partnership meetings, case conference, training and committees.
• Ensure the program delivery is congruent with the Mi’kmaw Native Friendship Centres mission, vision and philosophy
• Manage a caseload of 6-10 families and individuals living in Supportive Housing to offer daily support.
• Develop an individualized case plan that is strength based and grounded in the principles of Housing First, harm reduction and monitor individual progress towards their goals
• Provide daily or weekly support to families in Supportive Housing to ensure housing stability
• Transporting clients to culturally appropriate programming and grocery shopping using MNFC vehicle
• Assist Transitional Housing Coordinator with client move in and move outs
• Assist Transitional Housing Coordinator with Supportive Housing building maintenance and cleaning
• Locate housing for families exiting homelessness, as much as possible meeting their individual requirements
• Support clients to navigate appropriate systems related to obtaining and maintaining housing
• Keep up to date accurate case files, client interactions, records of progress on each client, input and maintain the HIFIS /MNFC’s database. Documentation must be in accordance with the agency standards and adhere to funder requirements
• Submit client data to HIFIS database and update the By-Name-List
• Assist client with viewing potential housing and completing applications when required
• Attend all lease signings with clients
• Ensure clients are fully informed of all programs of the MNFC and appropriate referral process
• Maintain a clear understanding of the ICM eligibility criteria and referral process
• Advocate for client’s rights at an individual and broader systemic level
• Assist clients with obtaining items they need when first moving into housing (to include managing purchases and reimbursements as per our finance policy requirements)
• Provide intake, assessment and referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach mediation for clients
• Work in partnership with both private and non-profit sector of the housing market to ensure appropriate placement for clients
• Connect clients to community resources, supports and meaningful activities as required
• Participate in agency responsibilities including but not limited to; morning meetings, community meetings (bi-weekly case conference meetings), safety, monitoring. Partnership responsibilities include intake, partnership meetings, case conference, training and committees.
• Liaise and develop relationships with landlords and property managers within HRM.
• Monitor and support participants housing stability and be available for crisis.
• Maintain confidentiality, privacy and clear boundaries
• Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative
• Commit to the development of the MNFC and participate in internal committees, projects and activities
• Assist in program and service development to ensure that quality, effective and client-centred programs and services are delivered
• Work collaboratively with all team members and partnering agencies to achieve excellent service and outcomes
• Adhere to all policies governing the Mi’kmaw Native Friendship Centre
• May perform other related duties as assigned

Qualifications:

• Diploma / certification in community social services; or education in mental health, addictions, concurrent disorders/ co-occurring disorders and social work.
• Two years of recent, related work experience with an emphasis on mental health, substance use disorders, homelessness and/ or social services.
• Or an equivalent combination of education, training and experience.
• Comprehensive understanding of Indigenous women’s, trans gendered issues, poverty, homelessness and their root causes
• Demonstrated understanding of Housing First and Harm reduction principles and approach
• Knowledge of the Children and Family Services Act (CFSA), Bill C-92 and Department of Community Services policies.
• Knowledge of the Residential Tenancies Act, specifically tenant rights and responsibilities.
• Comprehensive knowledge of community resources, programs and services including ESIA, local/provincial housing, subsidy programs, and residential tenancy rights and regulations
• Excellent verbal and written communication and interpersonal skills
• Provide a current driver abstract
• Provide a copy of a valid class 5 driver’s license and access to a reliable vehicle
• Provide proof of motor vehicle insurance with 2 million in liability insurance
• Experience using Microsoft Office (word, excel, outlook, access, power point)
• Core Competency Training: Mental Health First Aid, ASIST and NVCI
• Required Vulnerable Sector Check & Child Abuse Registrar must be provided prior to start of position
• Indigenous Ancestry considered an asset

Application Deadline: June 19th 2025

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

The Mi’kmaw Native Friendship Centre is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veterans status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status and pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mi’kmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel, relocation, and application development.

Covid-19 potential impact- This position requires the incumbent to work onsite as the program is deemed an essential service. There are current COVID -19 restrictions in place, use of PPE as well as social distancing for safety of staff and community.

*Only those applicants who are screened in for an interview will be contacted.