Supported Housing Program Manager

salvationarmyca; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Job summary

The Salvation Army is seeking a Supported Housing Program Manager to lead care delivery across the program, oversee comprehensive care planning, and coordinate interdisciplinary teams to ensure safe, person-centred resident care. You will guide LPNs and HCAs, support quality improvement, and work with residents and families to advocate for choice and dignity in a compassionate, mission-driven environment.

This role also involves developing policies, managing resources, and ensuring compliance

Responsibilities

• Direct and monitor care services to achieve safe, resident-centered care.
• Develop plans and strategies for care services aligned with organizational directions.
• Support complex case navigation together with the interdisciplinary team.
• Evaluate care services using defined objectives and measures for quality improvement.
• Ensure admissions, transfers, and discharges follow policy and contractual obligations.
• Provide advocacy and communication to residents and families.
• Develop and evaluate policies and procedures; ensure compliance with standards.

Skills

Leadership

Interdisciplinary coordination

Communication

Resource management

Quality improvement

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Supported Housing Program Manager is responsible for the strategic and operational aspects of care delivery, including comprehensive care planning, interdisciplinary coordination, resource management, ongoing evaluation of resident needs and services, and the planning, development, implementation, and evaluation of nursing care services. The Supported Housing Program Manager assesses, plans, implements, and evaluates resident care; works collaboratively with the interdisciplinary team to ensure the delivery of safe, consistent, and person-centered care; and provides leadership, direction, and guidance to LPNs and HCAs in the provision of resident care. The Supported Housing Program Manager provides support, advocacy, and choice to residents and their families to ensure the highest quality of person-centered care achievable within the mission, vision, and values of The Salvation Army. The Supported Housing Program Manager supports their Director in providing continuing care and assists in maintaining a safe and secure environment for residents, visitors, and staff members, while also supporting quality improvement and the effective coordination and ongoing evaluation of care practices and resources within the program.

Accountabilities:

Resident Care Services:

• Direct and monitor the work activities and resources of assigned care services to achieve quality, safe, and resident-centered care.
• Participate in the development and implementation of plans, objectives, and strategies for care services which are aligned with overall organizational strategic directions.
• Support complex case navigation together with the interdisciplinary team.
• Evaluate the performance of the care services through agreed upon objectives and measures, and identify opportunities for quality improvement
• Assess, plan, implement and evaluate resident care collaboratively with the interdisciplinary team ensuring the delivery of resident-centered care. Approve and tour potential new intakes.
• Provide direct support, advocacy, and communication to residents, families or guardians of the residents within the program
• Assist their Director in developing, recommending, implementing, and evaluating operational and clinical policies and procedures. Plan, develop, implement, and evaluate clinical care services/ plans in accordance with evidence‑based practices, and applicable standard.
• Ensure consistency in programs and practices in resident‑centered care services.
• Ensure that the resident care team complies with the organizational policies and procedures, continuing care health service standards, accommodation standards, relevant legislation regulations, accreditation standards, and regional health authority requirements.
• Respond, investigate, and review concerns and complaints from residents, families, and staff.
• Investigate and review all unusual incidents, critical incidents, and medication incidents.
• Ensure that all intake/residential agreements are met and provide direct support to staff as they work with residents to be successful in meeting the expectations of residential agreements.
• Ensure that resident admissions, transfers, and discharges are processed according to Policy and Procedures, contractual obligations centered on core value delivery
• Ensure that frequent and ongoing opportunities for residents to engage in positive social and community activities are offered.
• Ensure concerns related to property, equipment, and environmental safety are reported and addressed, and that the nursing station and care areas are maintained in an organized, clean, and safe manner.

Human Resources/ Staff responsibilities.

• Responsible for scheduling and appropriating staff hours within the department.
• Responsible for entering staff hours for payroll.
• Maintain collective agreement compliance and effective ongoing working relationships with unions.
• Monitor employee sick time and workers compensation utilizations to ensure effective resource use.
• Maintain and build team culture and model teamwork and respectful workplace expectations; schedule and chair staff meetings.
• Conduc