Support Worker, Transitional Housing

The Salvation Army Belkin Communities of Hope; Coquitlam; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Overnight Support Worker to join their team in providing essential support to residents in transitional housing. This role involves working closely with individuals to enhance their personal development and life skills, ensuring they receive the necessary resources and guidance to thrive. The ideal candidate will have a background in mental health or addictions, strong communication skills, and the ability to handle challenging situations with empathy and professionalism. Join a dedicated team committed to making a positive impact in the lives of vulnerable adults and contribute to a supportive community environment.

Qualifications

• 2+ years of experience in a residential setting.
• Completion of a two-year post-secondary program.
• Training in Mental Health issues and First Aid.

Responsibilities

• Support residents in personal development and life skills.
• Conduct needs assessments and develop exit plans.
• Respond to emergencies and assist during crises.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

De-escalation Skills

Attention to Detail

Education

Post-secondary/College Program

Training/Certification in Addictions and/or Mental Health

First Aid/CPR Certification

FOODSAFE Level 1 Certification

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

EMPLOYMENT OPPORTUNITY

The Salvation Army British Columbia

POSITION: SUPPORT WORKER, TRANSITIONAL HOUSING Casual, On-Call

FACILITY: Grace Mansion – Vancouver, BC

JOB No.: 25-001

JOB PURPOSE:

The Transitional Housing Overnight Support Worker will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.

JOB DUTIES:

The Overnight Support Worker will:

1. Community Support
   • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint.
   • Develop effective working relations and cooperate with other service providers in the community throughout the entire case management process.
   • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals.
   • Conduct an initial needs assessment of the resident within 10 days of arrival to the residence and schedule the initial room inspection.
   • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
   • Ensure the eventual completion of the goals and prepare an appropriate exit plan.
   • Supervise/monitor actions and interactions of Residents during assigned shift.
   • Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
   • Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
   • Initial response to emergencies such as fire alarm, or other situations.
   • Respond and assist residents at times of physical/mental/emotional crises.
2. Admin
   • Answer telephone and refer calls to the appropriate person(s).
   • Admit visitors to the Centre according to guidelines.
   • Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
   • Maintain confidentiality and keep accurate files and statistical records. Specifics of administrative duties will vary with the different shifts.
   • Receive/explain applications for potential residents, along with updating the waitlist.
   • Receive residents' rent and place funds in the designated lockbox as per written protocol.
   • Perform other work-related duties as assigned by program manager.

WORK ENVIRONMENT:

Duties require employee to work in Grace Mansion – an 84 room, four storey Residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated work station, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

QUALIFICATIONS

MINIMUM EDUCATION LEVEL & EXPERIENCE:

• A minimum of two (2) years of experience working in a residential setting.
• Completion of a formal post-secondary/college program of two academic years.
• Training/Certification in Addictions and/or Mental Health issues.
• Current Certification in First Aid/CPR.
• Certification in Non-Violent Crisis Intervention, or willingness to be trained.
• WHMIS 2015.
• Certification in FOODSAFE Level 1.
• Universal precautions.
• Computer skills and training in Word, Outlook & Excel.
• Fluent spoken and written English.
• Criminal Record Review Act clearance to work with vulnerable adults.
• Alternative combination of education and experience might be considered.

Organized with good attention to detail.
Good analytical and problem-solving skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Ability to de-escalate individuals in stressful situations.
Quality oral and written communication skills.

This role is not gender-specific. We benefit from a diverse group of individuals on this team.

OTHER CONDITIONS / REQUIREMENTS

• Successful obtainment of the Criminal Record Review Act clearance to work with vulnerable adults through the Criminal Records Review Program.
• Successful obtainment of clearance through The Salvation Army Child Abuse Registry.

SALARY: Pay Band 4

TERMS: Regular, Full-time

HOURS: 40 hours/week (with one half-hour unpaid meal break).

DAYS & TIME: Sunday to Thursday (12:00AM – 8:30AM)

NO. OF VACANCIES: 1

Interested applicants must respond in writing by March 18th, 2025 before 4:00PM and quote Overnight Support Worker (Job No. 25-001) to:

EMAIL: [e-mail] & [e-mail]

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal applicants, please advise your Department Head of your intentions prior to submitting your application.

PLEASE NO PHONE CALLS