Support Worker, Health for Two

JOB TITLE: Health For Two Support Worker

REPORTS TO: Program Supervisor

HOURS: 37.5 hours/week

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose

Health For Two is a prenatal program that provides support, information, and resources throughout pregnancy and until 2 months post-partum to women who require extra support due to health and/or social issues. The Health For Two Support Worker reports to the Program Supervisor at Boyle Street Community Services and works primarily offsite in the community providing services to pregnant women and support to community agencies. Health for Two is delivered in all Public Health Centres in the Edmonton Zone and in over 45 different community agencies and is funded through the Public Health Agency of Canada.

Key Areas Of Responsibilities

1. Provide case management services to clients on the Health for Two Program, working closely with partner agencies, Public Health Centre nurses, and/or Hf2 Network Nurses.
2. Build relationships and rapport with families that are referred to the program.
3. Assess client’s needs in order to provide assistance, support, and advocacy on issues including but not limited to: housing, food security, financial and child protection services, medical, legal, educational opportunities.
4. Build and maintain positive relationships with agency and Alberta Health Services staff and work collaboratively on referrals, case management and consultation activities.
5. Provide emotional support and social support to clients, including cultural supports.
6. Maintain up-to-date knowledge on various community and government programs in order to provide relevant information and make appropriate referrals.
7. Attend case conferences as necessary.
8. Maintain accurate comprehensive documentation regarding all interactions with clients in accordance with agency standards.
9. Participate in agency responsibilities as time allows including but not limited to: morning meeting, committees, reflections, safety and security monitoring.
10. Attend relevant Hf2 meetings including Network Meetings, Network Team meetings, Hf2 Team Meetings, and Support Worker/Coordinator meetings.
11. Work collaboratively with Network Coordinator to meet the needs of the agency partners, health centres, and the network itself. This includes agency visits, consultation, in-services, and capacity building.

Qualifications

Education:

Degree or equivalent. Candidates without a degree but who have post-secondary education and relevant and related experience will be considered.

Skills, Abilities And Attitudes

1. Ability to work in a highly stressful and ever changing environment.
2. Must have excellent boundaries.
3. Mental resiliency is key.
4. Great attention to detail and excellent organizational skills and ability to multi-task.
5. Ability to solve problems quickly, creatively and ethically.
6. Proven ability to work in a respectful and client centered manner.
7. Capable of supervising and motivating practicum students and/or volunteers.
8. Able to plan and make decisions in a timely, organized and appropriate manner.
9. Openness and intentionality regarding issues facing traditionally marginalized populations.
10. Knowledge of best practices in harm reduction.
11. Must be calm and confident in chaotic or crisis situations.

Experience And Other Requirements

1. At least 2 years’ experience delivering community based services.
2. Experience networking and developing relationships with a range of partners and stakeholders.
3. Excellent knowledge and understanding of social determinants of health including poverty, mental health and addictions, trauma etc.
4. Comfortable working with a diverse population including immigrants and refugees, homeless, isolated, substance using etc.
5. Knowledge of historical issues related to Canada’s history of colonization of Indigenous peoples; additionally, must be open to learning about, and participating in, traditional Ceremony.
6. Good working knowledge of Microsoft Office (Word, Excel, Outlook).
7. Must have valid Class 5 Driver’s license, reliable vehicle, and appropriate vehicle insurance coverage.
8. Significant travel will be required including client transportation, so adequate insurance is required.
9. Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis).

Location of work: Boyle Street Community Services, Edmonton, Alberta.

To Apply

Please email your resume and cover letter to t.smith@boylestreet.org. Please include 20-064BSCS, Health for Two Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns Might Be

She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves.

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.