Support Worker (Casual)

The Salvation Army in Canada; Victoria; On-site; CAD 37,000 - 39,000; Full time

Job summary

The Salvation Army CRF in Victoria, BC seeks a dedicated residential support worker to assist parolees and clients within a federal halfway house setting. The role emphasizes safety, confidentiality, and adherence to CSC policy while coordinating with parole and law enforcement agencies as needed.

Primary duties include client intake, documentation in CAMS, medication access logging, and ensuring ARC standards.

Qualifications

• High School Completion Diploma or equivalent; post-secondary criminology/sociology preferred.
• OFA First Aid Level 1/CPR certificate required.
• Negative TB test required.
• ARC mandatory training incl ARMATUS abuse training and WHMIS 2015 Health & Safety training.
• Criminal Records Check required.
• Enhanced reliability screening from Correctional Services Canada required.

Responsibilities

• Develop intimate knowledge of CSC Statement of Work, CRF Policy/Procedures and in-house rules.
• Maintain confidentiality of CRF/ARC clientele.
• Receive clients and residents professionally.
• Monitor access to and security of the CRF/ARC.
• Maintain a calm, secure atmosphere in the residence.
• Conduct regular rounds and bed checks per CRF guidelines.
• Manage sign-in/out sheets and duty log in CAMS.
• Communicate with Victoria Parole, NMC, and Victoria Police when needed.
• Enforce CRF rules and parole conditions.
• File CRF/CSC documents per policy.
• Maintain medication access log with client and staff initials.
• Record maintenance needs per ARC procedures.
• Ensure Intake office is clean and organized to ARC standards.
• Attend staff meetings and trainings; provide transportation as directed.
• Perform light janitorial duties; participate in upgrades/training.

Skills

Typing skills

Computer literacy

Verbal communication

Written communication

De-escalation skills

Crisis intervention

Punctual & organized

Cultural sensitivity

Education

High School Completion Diploma

ARC/Mandatory Training incl ARMATUS WHIMS

First Aid/CPR (OFA Level 1)

Criminal Records Check

Enhanced reliability screening

Post-secondary criminology/sociology preferred

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Salvation Army Community-Based Residential Facility (CRF) is a federal half-way house and its clientele work on a system of gradual, supervised release while they reside at the facility. The CRF’s priority is to assist and empower parolees - while managing their risk - to integrate them into the community and assist them in becoming self-sufficient and independent.

Location: Victoria Addictions & Rehabilitation Centre

Responsibilities

• Must develop an intimate working knowledge of Correctional Service of Canada (CSC) Statement of Work, CRF Policy and Procedure manual, and in-house CRF rules, with all actions based on strict adherence to policy.
• Maintaining the confidentiality of all CRF and ARC clientele.
• Receives all clients and residents in a professional manner.
• Monitors access to and security of the CRF/ARC.
• Maintains a calm and secure atmosphere in the residence through a quiet, unobtrusive presence.
• Conducts regular rounds of the CRF/ARC as described in the CRF guidelines and policies and Procedures.
• Conducts CRF bed checks as per CRF guidelines and Policies and Procedures.
• Conducts and monitors the sign in and out sheets belonging to each CRF resident.
• Records pertinent information in the CRF duty log and Case Administration Management System (CAMS).
• Communicates with Victoria Parole, National Monitoring Centre (NMC), and Victoria Police as necessary and document situations and incidents.
• Enforces CRF in-house rules and parole conditions, according to the Policy and Procedures manual and the Statement of Work.
• Properly files all CRF/CSC documents in accordance with Policy & Procedures.
• Maintaining an accurate medication access log. The medication access log must include the clients name, date and time which he/she accessed their medication, client and staff initials.
• Records observed maintenance needs in accordance with the ARC procedures.
• Ensures that the Intake office is clean and organized to ARC standards.
• Attends all CRF staff meetings, seminars, and training as directed.
• Provide transportation at the direction of the CRF Director/Designate.
• Performs light janitorial duties when required (i.e. room pack outs/cleaning)
• May be assigned other related duties according to the CRF’s needs.
• Must be prepared to participate in upgrading/training at the discretion of CRF Management.

Education, Qualifications And Certifications

• Must possess High School Completion Diploma or its equivalent/post secondary courses in criminology, sociology or related filed are preferred
• OFA First Aid Level 1/CPR Certificate Required
• Negative TB test Required
• Completion of ARC Mandatory Training, especially ARMATUS abuse training and WHIMS 2015 Health & Safety Training
• Must pass/possess clear Criminal Records Check
• Must obtain enhanced reliability screening from Correctional Services Canada

Experience And Skilled Knowledge Requirements

• Must have minimum 6 months related experience
• Must be able to follow both verbal and written instructions
• Must work co-operatively with others and complete to a satisfactory level for all assigned tasks
• Respect and understanding of The Salvation Army - its mission, culture, and values
• Ability to establish and maintain rapport with clients
• Ability to work under pressure and in crisis situations
• Ability to work with a diverse clientele possessing a range of needs and barriers
• Ability to discern baseline behaviors and any deviations concerning substance use or mental health
• Must possess adequate typing skills and be computer literate.
• Must have strong and effective verbal and written communication skills.
• Must be confident in ability to utilize de-escalation techniques and non-violent crisis intervention skills.
• Must be punctual, organized and able to adjust to operational demands.
• Must be presentable in appearance in accordance with ARC standards.
• Must possess or willing to obtain within thirty (30) days and/or maintain an active valid First Aid/C.P.R. certificate.
• Must provide verification of a TB skin test or obtain one within thirty (30) days from date of hire.
• Must possess a Class 5 driver’s license and able to obtain a driver’s abstract.
• Must have the ability to understand and be sensitive to cultural differences.

Compensation

The target hiring range for this position is $26.95 to $27.45 with a maximum of $27.95.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.