Support Worker – Community Resource Centre

Sector: Health care and social assistance

Posting Date: April 9, 2025

Closing Date: Apr 23, 2025

Location: Powell River/qathet Regional District

Schedule: 3 days per week ranging from Monday to Sunday

Salary Or Wage: $23.15 per hour

Start Date: As soon as possible

Job Type: Part Time

List of Requirements

Qualifications and Lived Experience

• Basic understanding of street culture
• Ethically aligned with Harm-Reduction practices
• Reliable, responsive, and supportive team member
• Demonstrates excellent communication and active listening skills
• Ability to handle sensitive information and maintain confidentiality

Education and Training

• Related diploma or degree preferred or minimum Grade 12, plus two (2) years of recent related experience or an equivalent combination of education, training and experience.
• Current First Aid and Naloxone Training will be refreshed/provided as needed
• Internet literacy and knowledge, ability to easily navigate online platforms
• Familiar with Legal Aid services, relevant community partners and services, and other services such as duty counsel
• Understand the needs of individuals with co-occurring disorders
• Systems-based knowledge: navigating criminal justice and social services, referrals and connections to other service providers, working and communicating across services/teams
• Is familiar with common health issues, and knows when a health issue is an emergency

Skills and Abilities

• Demonstrated ability to work independently, organize work, and practice self-care
• Demonstrated ability to understand and maintain established professional boundaries
• Ability to remain calm and responsive during crisis incident response, including occasional toxic drug poisonings
• Ability to receive and implement constructive feedback
• Contribute to a culturally safe environment
• Ability to be on your feet for much of the day
• Ability to lift and carry up to 20lbs
• Requires Vulnerable Sector Check and/or Criminal Record Check clearance.

List of Duties

• Computer literacy including experience in Microsoft Office suite and database applications
• Assist with access to Legal Aid Community Partner program
• Refer and assist people to apply for legal aid representation through LSS intake services over the phone, the LSS website, MyLawBC, the Aboriginal Legal Aid website, the Family Law website, ClickLaw and other websites and PLEI material that may help them to resolve their problems.
• Maintain database of other community services and programs
• Provide support for patrons including, but not limited to:
• Offering check-ins to evaluate the patrons’ wellbeing
• Problem solve with patrons to assist overcoming challenges
• Refer patrons to other services as required
• Help plan and support special events at the Centre
• Receive patrons, offer tours to describe available services; foster a welcoming and comfortable environment
• Oversee laundry and computer usage and other patron resources
• Perform daily/routine maintenance and janitorial duties to ensure clean premises as required
• Demonstrated ability to remain neutral, non-judgmental and professional when interacting with and supporting marginalized patrons
• Demonstrated understanding of the confidentiality and sensitivity of the role
• Demonstrated ability to communicate effectively both verbally and in writing
• Ability to manage multiple competing priorities in a fast-paced environment
• Demonstrated ability to establish and maintain rapport with patrons and stakeholders, including strong interpersonal skills and demonstrated professionalism and diplomacy
• Perform such other functions reasonably related to the above

Under the direction of the Community House Coordinator, this part-time Support Worker position helps to develop, coordinate and deliver services for the Community Resource Centre. The Support Worker assists patrons through advocacy and referrals, helps to coordinate in-house programs, and assists with the day-to-day operations of the facility. The Support Worker also helps document patron and program activity and participates in team project planning and vision meetings.

How to Apply

To apply for this job please use one of the methods listed below:

Lift's Employment Services posts this position as a free service for the community. Lift does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.