Support Worker

The Salvation Army; Yellowknife; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in Yellowknife is seeking a full-time Support Worker to provide resident support and supervision. Responsibilities include assisting participants with personal care, maintaining security, and managing records. Candidates should have experience in related fields and certifications in First Aid and Crisis Intervention. The position requires effective communication skills and the ability to act decisively in stressful situations. Scheduled hours are Tuesday to Saturday from Midnight to 8:00 am.

Qualifications

• Previous experience in corrections, security, or addictions work setting.
• Ability to respond effectively in crisis situations.
• Effective communication in English, both written and oral.

Responsibilities

• Provide resident support services and on-site supervision.
• Assure security of the facility and manage admissions/discharges.
• Answer telephone and maintain accurate participant records.

Skills

Communication skills

Crisis management

Understanding of Indigenous cultures

Teamwork

Computer skills

Education

Post-secondary education in Social Services

High School Graduate

First Aid Certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Under the direction of the THARP Supervisor the employee provides resident support services, on-site supervision and security for the THARP location.

Support Services:

• Assisting program participants with personal care concerns

• Providing program participants with supplies as required

• Assisting program participants with forms and requests as required

• Interacting and communicating positively with program participants throughout the shift

• Assisting program participants and Caseworker with on the land activities as needed

• Database entries – notes, behaviour, meds, intakes, discharges

• Doing manual logbook entries for meds and other supports

• Explaining/reinforcing information provided to program participants in a consistent and professional manner

• Carefully assisting program participants with their medication and documenting same

• Responding to medical emergencies within the facility

• Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours

• Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor

• Daily follow up of program participant chores to ensure completion

• Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook

Site Management and Security:

• Reporting any facility concerns to the THARP Supervisor or designate

• Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings

• Completing room checks as part of the duty rounds

• Assisting with room searches as directed by the Caseworker or THARP Supervisor

• Ensuring that program participants do not exceed their allowable limit of personal effects

• Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for new program participants (wash linens and towels; provide needed supplies)

• Ensure facility is left generally clean and tidy for following shift

Administrative Support:

• Answering the telephone and relaying messages to program participants and other departments as required

• Sending e-mail messages as required

• Completes records such as: Client Medication; Incident Reports; Case Notes, etc.

• Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre

• Maintaining accurate program participant records

• Attending all scheduled staff meetings

• Maintaining current understanding of policies and procedures

• Works wake shift during the night

• Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives

• Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel

• Following formal lines of communication as identified by The Salvation Army organizational structure

• Other duties as assigned by THARP Supervisor or designate

Working Conditions:

• This is a regular, full-time position at 40 hours per week.

• Weekly schedule is Tuesday to Saturday, Midnight to 8:00 am.

• The work environment can be demanding at times.

• The need to be constantly aware of the environment, the movement, and the attitudes of the individual program participants may be stressful. There is a potential to work with aggressive, intoxicated, or high-risk program participants in this position.

• There may be general housekeeping tasks required of the Support Worker (sweeping, mopping, dishwashing, laundry, etc.).

Education and Experience Qualifications:

Education, Qualifications and Certifications:

Generally, these skills are found in individuals who have previous experience or training in corrections, security, and/or addictions work setting. Appropriate computer skills are obtained through general introduction courses in computers or through practical experience. Certifications required are:

• Post-Secondary Education or related experience in Social Services

• High School Graduate

• Conflict Resolution

• First Aid

• Mental Health First Aid

• Non-Violent Crisis Intervention or Verbal Judo

• Suicide Intervention

• WHMIS

• Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to work within the mandate of and embrace the mission of The Salvation Army

• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

• Effective communication in English both written and oral

• Effective assessment, observation, and recording skills

• Implement policy and procedures

• Ability to work within a teamwork structure

• Understanding of Indigenous cultures, addictions, mental wellness and other social issues

• Computer skills are required

The successful incumbent will be required to complete/provide:

• Valid Vulnerable Sector Screening

• Valid First Aid certificate

• WHMIS

• The Salvation Army’s on-line certification for abuse prevention

• Clear internal abuse registry check

• Participate in mandatory training

Compensation:

The target hiring range for this position is $24.70 to $25.66 with a maximum of $26.61.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.