Support Worker

The Salvation Army; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization is seeking a Support Worker for their Victoria Addictions & Rehabilitation Centre. This role involves providing client-centered support, managing front desk operations, and ensuring the safety and organization of the facility. Candidates should have a high school diploma, experience in a related field, and strong communication and organizational skills. A calm demeanor in stressful situations and cultural sensitivity are essential. Competitive salary based on experience and market conditions.

Qualifications

• High school diploma or equivalent with related courses or training.
• Understanding of ARC philosophy and standards.
• Computer literacy and typing skills.

Responsibilities

• Manages Front Desk Office functions and duties.
• Acts as a mobile presence, monitoring resident behavior and building conditions.
• Maintains a calm atmosphere and conducts security rounds.

Skills

Effective communication skills

Conflict resolution

Organizational skills

Sensitivity to cultural differences

Calmness in stressful situations

Education

High school diploma

Diploma in Office Administration or Customer Service

Training in Conflict Management, Addictions, and Mental Health

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We support those experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY
The Support Worker represents and applies the philosophies and policies of the Victoria Addictions & Rehabilitation Centre (Victoria A.R.C.) to clients, visitors, other agencies, and staff.

The Mental Health & Addictions Support Worker provides client-centered support to program participants at Victoria A.R.C. The front desk support role is the primary point of contact for staff, clients, visitors, volunteers, and programs at the ARC. It requires an energetic, versatile individual capable of prioritizing, organizing, and multitasking.

This position reports to the Program Manager.

Key Responsibilities:

The Support Worker manages the Front Desk Office functions and duties.

Front Desk Duties
Receives clients and visitors courteously and arranges registration; observes confidentiality; manages mail; operates switchboard; maintains a clean and organized front desk; monitors access and sign-in/out; records pertinent information; ensures clients adhere to ARC rules; assesses client suitability; refers clients to resources; manages medication access; maintains client registry; handles payments and cash balancing; controls access to the front desk area and secures equipment and supplies.

Attendant Duties
Acts as a mobile presence, monitoring resident behavior and building conditions; interacts courteously with residents and visitors; provides information and support; observes confidentiality; maintains a calm atmosphere; conducts security rounds; reports maintenance needs; manages supplies; performs room pack-outs; ensures cleanliness and organization; may train casual support workers.

Other Duties
Attends staff meetings and training; participates in upgrades and training; performs additional duties as assigned.

Workplace Safety and Health
Employees and volunteers must follow all safety protocols, report hazards, and cooperate with safety initiatives, demonstrating commitment to a safe workplace.

Qualifications:

• High school diploma or equivalent with related courses or training
• Diploma in Office Administration or Customer Service preferred
• Training in Conflict Management, Addictions, and Mental Health
• Minimum six months related experience; two years preferred
• Understanding of ARC philosophy and standards
• Computer literacy and typing skills
• Calmness in stressful situations
• Organizational skills
• Criminal Record Check clearance
• Presentable appearance
• Valid Class 5 Driver's License
• Active Occupational First Aid Certificate
• Effective communication skills
• Conflict resolution and problem-solving skills
• Group facilitation, coaching, leadership experience
• Flexibility and creativity
• Sensitivity to cultural differences

Compensation:

The target salary range is $26.95 to $27.45, with a maximum of $27.95, based on market conditions, internal equity, and candidate qualifications.

The Salvation Army provides reasonable accommodations upon request. Contact [e-mail] for assistance.