Support Worker

The Salvation Army; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-based organization in Toronto seeks a dedicated individual to provide care and support to residents in a correctional setting. Responsibilities include managing case files, conducting assessments, and ensuring safety within the facility. Candidates should possess a community college certificate in human services or corrections, along with strong communication skills and compassion for diverse backgrounds.

Qualifications

• Acceptance of the Salvation Army Mission Statement.
• Tolerance and compassion for individuals of diverse social and cultural backgrounds.
• Experience in a correctional setting.

Responsibilities

• Provide professional care and support to individuals on conditional release.
• Conduct intake assessments and ongoing case management.
• Maintain daily logs and ensure safety in the facility.

Skills

Effective verbal and written communication skills

Conflict resolution and problem-solving skills

Interpersonal skills

Crisis intervention skills

Education

Community college certificate in Human Services or Corrections

Tools

Basic computer skills (Word Processing, Emailing)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Objective: To provide professional care and support to individuals on conditional release from Federal Correctional Institutions. To perform a full range of duties and responsibilities related to the assistance, care and case management of residents including: intake assessments, ongoing tracking, logging and essential communications to the Community Residential Facility Staff Team and Parole Office.

Service Responsibilities

• Participate in Case Management Teams through regular meetings and participation in completion and submission of Level of Service Inventory (LSI) and Case Needs Analysis within the first 2 weeks of residents admission. Prepare and distribute Case Notes on individual residents when required.
• Ensure that the Residence and grounds are maintained in a clean and hygienic manner according to the chore description provided to each resident and take remedial action when required (curfew reductions) Report needed repairs to the Director.

Service Responsibilities

• Conduct Independent House Check at beginning of shift and minimally two house checks per shift of each room in the facility and account for the presence and safety of all Centre occupants (staff, visitors, and residents), as well as an additional two “Walk Abouts”. Record the information in the log.
• Maintain the daily logs in the Reception office in a thorough and precise manner noting all persons entering and departing the Centre, any significant contacts with residents, C.S.C personnel, police, and the Director or Designate (whether in person or by telephone), activation and deactivation of alarm and cause, shift change information, etc.
• Initial residents’ daily itineraries and be sure to verify itineraries prior to resident daily departures to ensure appropriate details are listed. Log all required call-ins and updates into appropriate binders
• Answer all incoming telephone calls & ensure all visitors and guests have signed in/out.
• Complete Shift-Change form and report information at regular Shift-Change meeting to all staff participants. Ensure Count Information is correct and that all important information is passed on to all participants. Confirm accuracy of dot board and make changes when necessary.
• Complete by Thursday each week: review of weekend pass lists, post lists on pass board, curfew extensions.
• Keep track of office supplies.
• Print out weekend spot check lists and post on clip board.
• Complete a bi-weekly inventory of all cleaning and food supplies on Tuesdays, replenishing when needed, ordering no later than Wednesday.
• Create new chore lists monthly (taking into consideration resident health issues, work schedules and length of residency time).
• Conduct room searches of men's belongings whenever requested by Director or designate.
• Maintain all residents' files in a complete and organized fashion.
• Perform any other duties deemed necessary by the Director or Designate to fulfill contractual obligations to Correctional Services Canada.

Organizational Responsibilities

• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Correctional Justice Services Department.
• Participate fully and constructively in staff meetings, shift changes, case-management meetings, joint case conference meetings with Correctional Services Canada and in-service training when made available.
• Attend workshops, conferences when available at the request of the Management Team
• Engage in formal Evaluation sessions with your immediate supervisor.
• Read and follow the Policy and Procedures Manual and the Employee Handbook and all changes.
• Protect the confidentiality of all residents and staff.
• Function as a supportive team member.
• As required and where applicable, make suggestions that will improve efficiency or procedures to management team

Essential Skills and Qualifications :

• A community college certificate in Human Services, Corrections or equivalent.
• Acceptance of the Salvation Army Mission Statement.
• Tolerance and compassion for individuals of diverse social and cultural backgrounds.
• Effective verbal and written communication skills.
• Effective conflict resolution and problem solving skills.
• Ability to intervene effectively in crisis situations and use authority constructively.
• Experience in a correctional setting.
• Basic computer skills (Word Processing, Emailing, Network Access)
• Certification in First Aide/CPR
• Good interpersonal skills
• Enhanced Reliability Clearance Screening.

The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Compensation:

The target hiring range for this position is $25.28 to $25.28 with a maximum of $25.28.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.