Support Technician - Project Lead

Digital nGenuity; Dartmouth; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a dynamic team as a Level 3 Support Technician, where you will lead technical projects and provide advanced support. This full-time role involves collaboration across teams to ensure project success and deliver exceptional service. If you have strong organizational skills and a passion for problem-solving, we want to hear from you! Competitive compensation and benefits await you in an inclusive environment that values innovation and professional growth.

Benefits

Dental care

Extended health care

Paid time off

Vision care

Bonus pay

Qualifications

• Proven experience in technical support at Level 3 or equivalent role.
• Demonstrated ability to champion multiple projects simultaneously.

Responsibilities

• Champion projects from inception to completion, ensuring adherence to timelines and budgets.
• Serve as the escalation point for Level 1 and Level 2 technicians.

Skills

Problem Solving

Communication

Organizational Skills

Education

DCS / DEC

Tools

Azure

SharePoint

M365

Job description

Join our incredible team!! Email - [e-mail]

Join Our Dynamic Team and Make an Impact!

Are you a skilled professional with a passion for providing technical support and delivering successful projects? We are seeking a versatile individual to join our team as Level 3 Support Technician; specialized in executing technical projects of a wide variety. This role blends technical expertise, requirements sleuthing, effective communication, scheduling artistry, and execution wizardry.

Role Overview

As a Support Technician; Project Lead, you will:

• Champion projects from inception to completion, including planning, execution, monitoring, and reporting.
• Collaborate with cross-functional teams to align project goals with organizational objectives.
• Ensure adherence to timelines, budgets, and quality standards for all projects.
• Involved in pre-sales engineering
• Provide advanced-level technical support, troubleshooting and resolving complex issues to ensure seamless operations.

Key Responsibilities

• Develop and implement project plans, outlining scope, resources, risks, and milestones.
• Document technical procedures, project progress, and lessons learned to enhance organizational knowledge.
• Communicate with stakeholders to gather requirements, provide updates, and deliver results.
• Serve as the escalation point for Level 1 and Level 2 technicians, offering guidance and solutions for complex technical challenges.

Qualifications

• Proven experience in technical support at Level 3 or equivalent role.
• Demonstrated ability to champion multiple projects simultaneously with strong organizational skills.
• Proficiency in relevant software, tools, and methodologies for both technical support and project management. Microsoft certifications are considered an asset; specifically certifications and experience in Azure, SharePoint, and M365 administration.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Effective communication and interpersonal skills to collaborate with team members and stakeholders. Ability to effectively provide end-user training, post-implementation as needed.

Why Join Us?

• Be part of a team that values innovation, collaboration, and professional growth.
• Engage in diverse and challenging projects that make a tangible impact.
• Enjoy competitive compensation and benefits tailored to your expertise.
• Work in an environment that fosters learning and development at every stage of your career.

Apply Now

If you’re excited about this opportunity and ready to make a splash, send your resume and cover letter to [e-mail] ASAP. We can’t wait to hear from you and share more about how you can contribute to our fun and dynamic team.

Applicants must be eligible to work in Nova Scotia. Only candidates selected for an interview will be contacted.

Digital nGenuity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Education:

• DCS / DEC (preferred)

Experience:

• Project: 2 years (preferred)

Licence/Certification:

• PMP or CAPM certificate (preferred)

Work Location: In person