Support Specialist IT Help Desk - Bilingual English and French

Hubstaff blog; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Support Specialist to provide exceptional technical support in a bilingual environment. In this full-time role, you will be responsible for troubleshooting and resolving customer issues, managing support tickets, and assisting with onboarding junior staff. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for helping others. Join a collaborative team that values quality service and proactive problem-solving, and make a meaningful impact in a fast-paced setting.

Qualifications

• 1+ years in an IT Help Desk or Technical Support role.
• Bilingual in English and French is required.

Responsibilities

• Provide first-level technical support via phone, email, or service portal.
• Install and configure hardware, software, and networks.

Skills

Troubleshooting Skills

Customer Service

Communication Skills

Proactive Problem-Solving

Education

Degree in Computer Science

Degree in Information Technology

Tools

Microsoft 365

Active Directory

FreshService

Job description

Support Specialist IT Help Desk - Bilingual English and French full time

We’re on the lookout for a Support Specialist to join our growing team and deliver exceptional technical support to our customers. If you’re a proactive problem-solver with a passion for helping people, a commitment to quality service, and you thrive in a dynamic, fast-paced environment — we want to hear from you!

What You’ll Be Doing

1. Provide first-level technical support to customers via phone, email, or service portal. Perform remote diagnostics, troubleshoot issues, and deliver effective solutions.
2. Manage and resolve support tickets promptly using our help desk system.
3. Install, configure, and support hardware, software, networks, and peripherals.
4. Administer user accounts and permissions in Microsoft 365 and Active Directory.
5. Maintain clear and updated technical documentation and user guides.
6. Assist with onboarding and mentoring junior support staff.
7. Track IT inventory and update records in FreshService.
8. Coordinate with vendors and escalate issues when needed.
9. Manage client support appointments and follow-ups.
10. Complete Microsoft training milestones as guided by the Team Lead.
11. Contribute to a positive, collaborative team environment.

What We’re Looking For

1. Degree in Computer Science, Information Technology, or a related field (preferred).
2. Experience supporting both Windows and Mac OS environments.
3. Working knowledge of Active Directory and Microsoft 365 administration.
4. 1+ years in an IT Help Desk or Technical Support role.
5. 2+ years of customer service experience in a client-facing role.
6. Bilingual in English and French (required).
7. Strong troubleshooting skills, attention to detail, and excellent communication abilities.
8. A team player with a proactive, can-do attitude.