Support Services Worker – Casual, on Call, Weekends, Holidays

Alberni Valley Employment Centre; Port Alberni; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading charity organization in Port Alberni is seeking a casual on-call Support Services Worker. The role involves providing support to clients experiencing homelessness, assisting them in finding appropriate housing, and requires strong interpersonal skills. Candidates should be compassionate and adaptable to challenging situations.

Qualifications

• Minimum 2-year Human Service Worker Diploma or equivalent experience.
• Strong computer skills required.
• Naloxone training and knowledge of trauma-informed care preferred.

Responsibilities

• Conduct client intake and case planning.
• Assist clients in maintaining or finding housing.

Skills

Interpersonal skills

Compassion

Empathy

Outgoing personality

Education

Human Service Worker Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Number #

26811

Employer

Job Location(s)

Port Alberni

Number of Positions

1

Date Posted

May 20, 2025

Apply By

Aug 19, 2025

Start Date

ASAP

Schedule

Casual

Wage

($29.17/hr) as per the current collective agreement

NOC Code

4212

Source

Employer

For more information, please visit

Details

Located on the traditional territories of the Hupacasath and Tseshaht First Nations, the Port Alberni Shelter Society (PASS) is a registered Canadian charity that is committed to providing housing, food, clothing, recovery options and employment opportunities to individuals experiencing homelessness.

We currently have an opening for a casual on-call Support Services Worker. The successful candidate must be able to work all shifts, including evenings, weekends and holidays.

Job Title: Support Services Worker

Reports to: Senior Shelter Manager

Start Date: As Soon As Possible

Benchmark: Program Coordinator 1

Rating for Grid level/point value: Grid level 12

Wage: ($29.17/hr) as per the current collective agreement

Job Summary:

Under the supervision of the Senior Shelter Manager, a Support Services Worker provides support to our clients, and helps them to maintain or find appropriate housing within the community (including at various PASS sites). Although this is a casual, on-call position, it may lead to part or full-time work.

Duties/Responsibilities:

• Client intake.
• Case planning (including making referrals, maintaining client’s appointments).

Additional Information:

• This job entails working with a broad cross section of individuals with varying needs and is best suited to individuals who like to work with people.
• Successful applicants should be compassionate, empathetic, outgoing and have strong interpersonal skills and personal boundaries.
• Working conditions may at times be challenging, as some clients may be uncooperative or demanding.
• Hands-on work may be required as some clients may need help de-cluttering their living areas and need assistance to develop life skills.

Qualifications

• Minimum Human Service Worker Diploma (2 year) and or combination of education and experience.
• Strong computer skills, proficient in Microsoft Word, and Microsoft Excel.
• Current Criminal Records Check.
• Naloxone training and knowledge surrounding trauma informed care practices/non-violent crisis intervention preferred upon employment.

PASS thanks all applicants for their interest, however only those selected for an interview will be contacted.

4805-B Mar Street
Port Alberni, BC V9Y 8J5
Phone: [phone]
Toll Free: 1-888-454-4560
Fax: [phone]
[e-mail]

Port Alberni Hours:
Monday, 8:30 am to 5:30 pm
Tuesday to Thursday, 8:30 am to 4:30 pm
Friday, 8:30 am to 3:30 pm

Tofino Hours:
Monday, 9:30 am to 5:30 pm
Wednesday, 8:30 am to 4:30 pm
Friday,8:30 am to 4:30 pm

Ucluelet Hours:
Monday, 9:30 am to 5:30 pm
Tuesday, 8:30 am to 4:30 pm
Thursday,8:30 am to 4:30 pm