Support Services Worker

The Salvation Army; Vancouver; On-site; CAD 35,000 - 36,000; Part time

Benefits offered by this job

Reasonable accommodation available

Supportive team environment

Job summary

The Salvation Army Belkin House in Vancouver is seeking an on-call Support Services Worker to assist residents and staff with information, referrals, and safety. You will monitor security systems, handle cash receipts, and maintain building safety per policy.

Qualifications include Grade 12, First Aid/CPR, and a calm, confidential approach to sensitive situations in a shelter/hospitality setting. Flexible shifts cover days, evenings, overnights, weekends and holidays.

Qualifications

• Grade 12 or equivalent education, training and experience.
• First Aid/CPR training and willingness for crisis intervention training.
• Experience in shelter/security/hospitality is preferred.
• Ability to handle cash transactions and maintain confidentiality.

Responsibilities

• Answer main switchboard and direct calls in a polite, helpful manner.
• Assist residents and staff, provide information and referrals per policy.
• Maintain building security by monitoring cameras and rounds.
• Perform clerical tasks and data entry; log incidents and reports.
• Support safety procedures during emergencies and maintain calm handling of crises.

Skills

Cash handling

Customer service

Communication

Conflict de-escalation

Privacy awareness

Education

Grade 12

First Aid/CPR

Job description

Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description:Position Purpose summary:To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitalitySalary : Per Collective AgreementTerms : Casual, On-callDays & Time : Must be available to work all various shifts including days, evenings, overnights, weekends, and statutory holidays.Key Accountabilities:To conduct oneself in a pleasant, professional, client and staff focused mannerTo assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and proceduresTo assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic mannerTo provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient mannerTo participate in facility or professional group seminars and staff meeting to increase knowledge and program development as requiredAs assigned:Answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful mannerMonitor computerized security and camera systems for the safety and security of the staff and residentsHandle cash, issue receipts and perform basic clerical functions and data-entryConduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policyTo perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residentsTo prepare \"Occurrence Reports\", logs, data entry and statistics as required, according to policies and procedureTo maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisorPerform other related duties as requiredManagerial Responsibility:The Support Services Worker reports directly to the Support Services SupervisorWorking Conditions:This position requires one to work in a stressful environment, often dealing with clients and community in crisis situations brought about by diverse problems. The ability to function independently, frequently under pressure whilst managing multiple concurrent tasks including emergency situations is an on-going expectation of this position.Education, Qualifications and Certifications:Completion of Grade 12 or the equivalent education, training and experienceCurrent First Aid/CPR training and willingness for Non-Violent Crisis Intervention trainingProven understanding of addiction issues, mental health issues & homelessnessA mature individual, who is willing to work alongside the Belkin House MissionStrong interpersonal behavioural skills with the ability to maintain confidentialityPrevious experience in shelter, security and/or hospitality industriesA proven ability to handle and record cash transactionsTo submit to an enhanced security screeningStrong written and oral communication skillsBase knowledge of Privacy issuesAbility to maintain confidentialityAbility to lift 30 lbsAbility and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.Compensation:The target hiring range for this position is $25.10 to $25.35 with a maximum of $25.60.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.