Support Services Manager Long Term Care (86434-001)

Sodexo Canada Ltd; Lethbridge; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading service management company in Alberta is looking for a Support Services Manager to oversee healthcare operations. This role emphasizes customer satisfaction and team leadership while managing financial performance and client relationships. Minimum 2 years of relevant experience is required. Competitive salary and benefits from day one, including health and wellness programs, make this an exciting opportunity.

Benefits

Competitive salary

Extended Benefits

Paid vacation

Flexible work environment

Training and development programs

Qualifications

• 2-5 years of experience in General Manager or Healthcare Management.
• Strong financial and food cost experience.
• Proven leadership and line management skills.
• Ability to work independently and in a team.

Responsibilities

• Develop business solutions for growth and operations.
• Build client relationships and business strategies.
• Lead and inspire teams for performance.

Skills

Healthcare management

Financial analysis

Stakeholder management

Team leadership

Organization skills

Education

Hospitality Management or Business Administration

Tools

MS Office

Job description

Job Description

Job Description

Company Description

Grow your career with a company that shares your passion! Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Support Services Manager. If you enjoy a Healthcare Management career with a very strong focus on customer satisfaction and guest services, this may be your new role!

Sodexo offers a competitive salary range $75,000- $85,000 as well as Extended Benefit s (Medical, Dental, Optical, Prescription Drug Plan) from day one of your new role. We also offer paid vacation and so much more!

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Build and analyze budget / P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Client Relationships & Contract Management

Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability

Develop a business strategy in line with current and emerging client needs

Build long-term relationships with client that add value and are based on mutual trust and partnership model

Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required

Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

People

Lead by example; inspire your employees to follow your own actions

Strong employee relations through the ability to manage diverse teams

If applicable : Ability to build positive union relationships

Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)

Organization, planning and monitoring of employee daily activities

Culture & Compliance

Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed

Foster a strong health and safety culture, for our employees and our clients and customers

Encourage diversity and inclusion

Advocate for corporate social responsibility

Drive creative innovation

Desire for continuous improvement and growth in compliance with operating standards

Embody Sodexo’s core values : Service Spirit, Spirit of Progress and Team Spirit

Direct business practices that uphold Sodexo’s mission and values

Qualifications

What You’ll Need toSucceed :

2 - 5 years of experience as a General Manager / Healthcare management experience in a multi-service operation or within healthcare or hotel / hospitality industry with a strong emphasis on guest services

Strong financial and food cost experience

Educational background in Hospitality Management or Business Administration

Proven leadership and line management skills and the ability to build, lead and motivate a team

Able to work on own initiative, make effective decisions and as also work as part of a team

A good level of operational and support experience; safety first mindset

Experience of managing a budget and interpreting financial and commercial information

Good standards of literacy and numeracy with sound financial acumen

Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritizetasks to cope with fluctuating workloads.

Excellent stakeholder management skills

Competent IT skills including MS office

Experience in unionized environments

Additional Information

What MakesSodexoDifferent :

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer :

Flexible work environment

Competitive compensation & great employee benefits

Training and development programs

Countless opportunities for growth

Corporate responsibility & sustainability

An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere

And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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