Support Services Manager Long Term Care (86434-001)

Sodexo; Lethbridge; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading global services provider in Lethbridge, Alberta, is seeking a Support Services Manager. This role emphasizes customer satisfaction and management within the healthcare sector. The ideal candidate will have strong financial acumen, leadership skills, and the ability to build client relationships. The position offers a competitive salary range of $75,000 - $85,000 and comprehensive benefits from day one.

Benefits

Flexible work environment

Training and development programs

Competitive compensation and employee benefits

Qualifications

• 2 - 5 years of experience in healthcare management or multi-service operations.
• Experience managing budgets and interpreting financial information.
• Strong emphasis on guest service and relationship building.

Responsibilities

• Develop business solutions for growth and effective operations.
• Build and maintain client relationships to enhance profitability.
• Lead and motivate diverse teams to achieve goals.

Skills

Leadership skills

Financial acumen

Stakeholder management

Organizational skills

IT competency

Education

Degree in Hospitality Management or Business Administration

Job description

Company Description

Grow your career with a company that shares your passion!OurHealthcare Divisionhas an exciting new opportunity to join the Sodexo team as our nextSupport Services Manager. If you enjoy a Healthcare Management career with a very strong focus on customer satisfaction and guest services, this may be your new role!

Sodexo offers a competitive salary range $75,000- $85,000 as well as Extended Benefits (Medical, Dental, Optical, Prescription Drug Plan) from day one of your new role. We also offer paid vacation and so much more!

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Build and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Client Relationships & Contract Management

• Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
• Develop a business strategy in line with current and emerging client needs
• Build long-term relationships with client that add value and are based on mutual trust and partnership model
• Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

People

• Lead by example; inspire your employees to follow your own actions
• Strong employee relations through the ability to manage diverse teams
• If applicable: Ability to build positive union relationships
• Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
• Organization, planning and monitoring of employee daily activities

Culture & Compliance

• Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Encourage diversity and inclusion
• Advocate for corporate social responsibility
• Drive creative innovation
• Desire for continuous improvement and growth in compliance with operating standards
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Direct business practices that uphold Sodexo’s mission and values

Qualifications

What You’ll Need toSucceed:

• 2 - 5 years of experience as a General Manager/Healthcare management experience in a multi-service operation or within healthcare or hotel/hospitality industry with a strong emphasis on guest services
• Strong financial and food cost experience
• Educational background in Hospitality Management or Business Administration
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and as also work as part of a team
• A good level of operational and support experience; safety first mindset
• Experience of managing a budget and interpreting financial and commercial information
• Good standards of literacy and numeracy with sound financial acumen
• Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritizetasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience in unionized environments

Additional Information

What MakesSodexoDifferent:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. Youbelongin a company that allows you toactwith purpose andthrivein your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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