Support Services Manager, Full Time St.Catharines

Extendicare; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A senior care provider in Canada seeks a leader to manage the environmental services department in a Long Term Care home. The ideal candidate will have a post-secondary degree, managerial experience, and a passion for working with seniors. Responsibilities include achieving satisfaction targets, managing the budget, and ensuring safety compliance. This full-time position offers growth opportunities and comprehensive benefits.

Benefits

Mentorship and growth opportunities

Comprehensive benefits package

Employee Family Assistance Program

Qualifications

• Minimum two years experience in a managerial role in environmental services.
• Willingness to enroll in the Property Admin Certificate program.
• Must provide a current Vulnerable Sector Check.

Responsibilities

• Achieve Resident & Family Satisfaction and Employee Engagement targets.
• Ensure Health & Safety risks are minimized.
• Manage departmental budget and capital spend.
• Hire, train, and engage environmental services staff.

Skills

Managerial experience in environmental services

Knowledge of building systems

Strong budget management skills

Values of Respect, Integrity, Compassion & Excellence

Education

Post-secondary degree or diploma

Job description

Mission

Join us as a leader to oversee and manage the environmental services department in our Long Term Care home. With your technical expertise, you will take a proactive approach to ongoing maintenance and optimization of building equipment. Your passion for building trusted relationships and engaging a team of environmental services professionals will ensure we are able to provide an optimal quality of life to our residents.

Key Responsibilities

1. Achieve Resident & Family Satisfaction and Employee Engagement targets
2. Ensure that Health & Safety risks to residents, employees, and the general public are minimized or eliminated
3. Maintain installed equipment in working order or serviced as required
4. Manage departmental budget and capital spend within established guidelines
5. Collaborate with the Executive Director and leadership team to maximize resident satisfaction
6. Hire, train, and engage environmental services staff to deliver quality service
7. Ensure compliance with regulations and company policies
8. Lead, mentor, and assist the environmental services team as needed
9. Build and maintain strong relationships with residents, staff, managers, regional team, and vendors
10. Respond with HEART: Hear, Empathize, Acknowledge, Respond, Thank

Qualifications

1. Post-secondary degree or diploma in a related field or equivalent
2. Minimum two (2) years' experience in a managerial or supervisory role in environmental services/maintenance in a unionized environment
3. Willingness to enroll in the Property Admin Certificate (PAC) program
4. Knowledge of building systems including plumbing, electrical, mechanical, HVAC, and emergency systems
5. Experience with evidence-based practices in housekeeping, laundry, and maintenance, with strong budget management skills
6. Values of Respect, Integrity, Compassion & Excellence, with a passion for working with seniors
7. Must provide a current (within six months) Vulnerable Sector Check, or be willing to obtain one

What Extendicare Offers

We believe that teamwork fosters an environment of potential. We value our employees, encourage growth, and recognize achievement. Benefits include:

• Mentorship, lifelong learning, and growth opportunities
• Opportunities for career advancement
• A rewarding work experience enriching the lives of residents and staff
• Employee Family Assistance Program
• Comprehensive benefits package

Extendicare is a leading provider of senior care across Canada, committed to quality care through a dedicated workforce of 23,700 employees, operating over 115 care and living centres, and home health care services. Our mission is to be the best provider of senior care and services in the country.

Time Type

Full time

Building a career with Extendicare means making a difference daily. If you are passionate about caring, turn that passion into a rewarding career with us!

Extendicare and affiliated organizations, including partner homes in Extendicare Assist, accommodate the needs of job applicants throughout recruitment and selection upon request.