Support Services Manager

Tendercare Nursing Home Ltd.; Toronto; On-site; CAD 75,000 - 105,000; Full time

Job summary

Tendercare Living Centre is seeking a Support Services Manager to lead the Environmental Services team across our Long-Term Care and Retirement facilities in Scarborough. You will manage budgets, maintain building systems, and drive health, safety and resident satisfaction through strong leadership and hands-on mentorship.

The role requires a post-secondary degree or diploma and a track record in unionized environment management, with eligibility for PAC certification.

Qualifications

• Post-secondary degree or diploma in a related field or equivalent.
• Minimum two years' managerial/supervisor experience in support services/maintenance (unionized setting).
• Enrolled or willing to enroll in the Property Admin Certificate (PAC) Program.
• Knowledge of building systems including plumbing, electrical, mechanical, HVAC and emergency systems.

Responsibilities

• Oversee and manage the Support Services department for long-term care and retirement homes.
• Hire, train and engage a team of environmental services staff; ensure quality service.
• Ensure Health & Safety risks to residents and staff are minimized or eliminated.
• Maintain equipment and ensure it is serviced as required; manage capital spend and budget.
• Collaborate with the Executive Director and leadership team to maximize resident satisfaction.
• Lead with mentoring and cultivate relationships with residents, staff and vendors.

Skills

Team leadership

Budget management

Building systems knowledge

HVAC knowledge

Plumbing knowledge

Electrical knowledge

Regulatory compliance

Education

Post-secondary degree or diploma

Job description

# **Support Services Manager - Tendercare Living Centre** Candidates are invited to apply for the above full-time position to work at Tendercare Living Centre, comprised of 204 Long-Term care beds, and 55 bed Retirement residences, managed by Extendicare Assist, located in Scarborough, Ontario. **Mission:** Join us as a leader to over see and manage the Support Services department in our Long Term Care and Retirement homes. With your technical expertise, you will take a proactive approach to ongoing maintenance, and optimization of building equipment. Your passion for building trusted relationships and engaging a team of support services professionals will ensure we are able to provide an optimal quality of life for all our Residents. **Key Responsibilities:** * achieving Resident & Family satisfaction and Employee engagement targets* ensuring that Health & Safety risks to Residents, employees and general public are minimized or emliminated* ensuring that installed equipment is maintained in working order or serviced as required* ensursing that capital spend and department budget are within established guidelines* Collaboration - working closely with the Executive Director and leadership team to maximize Resident satisfaction* Manage - hire, train and engage a team of environmental services staff to deliver quality service to our Residents* Comply - maintain environmental services in compliance with regulations and Extendicare policies and processes* Lend a Helping Hand - take a hands-on approach to leading, mentoring and helping environmental team members as required* Cultivate - build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners* Respond with HEART - Hear, Empathize, Acknowledge, Respond & Thank **Qualifications:** * post-secondary degree or diploma in a related filed or equivalent is required* minimum two (2) years' experience in a managerial or supervisor capacity in the area of support services/maintenance in a unionized environment (preference given to previous experience in long-term care, retirement or healthcare environments)* must be enrolled or willing to enroll in the \"Property Admin Certificate (PAC) Program\"* knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (Operator certification or Journeyperson considered an asset)* knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend* values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors* must provide complete and current (within six months) Vulnerable Sector Check (including Criminal Background Check) or be willing to obtain one **What Extendicare has to offer:** At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:* continuous mentorship, support for life-long learning and growth opportunities* opportunities for advancement and career growth within the organization* a rewarding and meaningful work experience where you can enrich your life and the lives of others through your work Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better**Time Type**Full time## **Compensation Details**Compensation will be discussed during the recruiting process. At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].