Support Services Coordinator

City of Winnipeg; Canada; On-site; CAD 85,000 - 116,000; Full time

Job summary

A municipal organization in Winnipeg is seeking a Support Services Coordinator to manage the eligibility process for specialized transit services. The role requires significant experience in functional assessments and leadership, focusing on policy development and compliance. Ideal candidates will possess a degree in Physiotherapy or Occupational Therapy and have strong interpersonal skills. This is a full-time position with competitive compensation and benefits.

Benefits

Employer-paid benefits

Dental and vision care

Pension plans

Maternity/Parental leave programs

Qualifications

• Minimum of five years of recent experience in specialty functional assessments.
• 5 years supervisory experience with ability to lead a team.
• Experience in process/policy development and business administration.

Responsibilities

• Manage and develop eligibility policies for specialized transit.
• Provide oversight to contracted assessors and internal staff.
• Engage stakeholders and manage change.

Skills

Excellent interpersonal skills

Problem-solving skills

Leadership skills

Education

Bachelor's or Master’s degree in Physiotherapy or Occupational Therapy

Tools

Microsoft Office

Adobe Acrobat

Job description

Support Services Coordinator (Physical Therapist and/or Occupational Therapist)

1 week ago Be among the first 25 applicants

Amendment

Posting has been extended to August 6, 2025 for the closing date as of July 30, 2025.

Amendment

Posting has been extended to August 6, 2025 for the closing date as of July 30, 2025.

Recruitment Details

Support Services Coordinator

Department: Transit - Client Services

Designated Work Location: 414B Osborne.

Position Type:Permanent, 35 hours per week, full time.

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: $85, 566.26 to $115,191.21 annually.

Employee Group: WAPSO

Posting No.: 126126

Closing Date: August 7, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Manager of Client Services, the Support Services Coordinator is responsible for developing, and overseeing the Winnipeg Transit Plus eligibility process and supporting the modernization of specialized transit policies and practices with a focus on continuous improvement. This position oversees the staff responsible for determining eligibility and the additional programs that support access to the service.

This coordinator will work closely with cross-functional teams to design policies that ensure fairness, transparency, and compliance with relevant regulations and standards of accessible services. This position must have extensive knowledge of disabilities and functional abilities required to access transportation. This role will provide leadership in stakeholder relations, change management, procedural fairness, and regulatory analysis.

Duties

As the Support Service Coordinator, your duties will include:

• Manages, develops, and implements the eligibility policies for specialized transit, including access to all Winnipeg Transit services, ensuring adherence to legislative requirements, best practices, and organizational goals.
• Contract administrator providing oversight to contracted assessors, and oversight of internal administrative staff.
• Stakeholder Engagement and Change Management
• Service Benchmarking, Process Improvement, Tracking and Reporting
• Acts as subject matter expert and collaborates with internal and external stakeholders on eligibility criteria, process and Transit Support Services.
  
  

Your Education And Qualifications Include

• Allied health professional, with a Bachelor's or Master’s degree in Physiotherapy and Occupational Therapy.
• Completion of a baccalaureate or Masters’ degree in Occupational Therapy or Physiotherapy. A minimum of five years (5) years of recent experience in the area of specialty, functional assessments, including leadership skills.
• 5 years supervisory experience with ability to lead a team
• 3 years experience in process/policy development and business administration.
• 3 years experience in change management
• Ability to provide clinical supervision and oversight to the work of Occupational/Physiotherapy Therapists.
• Excellent interpersonal, problem-solving, and conflict-resolution skills, maintaining good working relationships across multiple internal groups and external stakeholders.
• Organization skills with the ability to facility complex plans and manage increasing work demands.
• Strong problem solving and analytical skills.
• Ability to effectively work with minimal supervision.
• Verbal and written communication skills with the ability to understand, communicate, and express ideas clearly and concisely
• Ability to exercise discretion and diplomacy when dealing with sensitive and confidential issues.
• Ability to interpret and apply applicable legislation, i.e., Human Rights Code of Manitoba, Accessibility for Manitobans Act, Manitoba Highway Traffic Act, CAN/CSA D409, and Vulnerable Persons Act, FIPPA, and PHIA.
• Thorough working knowledge of Civic Service, Interdepartmental/Division relationships, and the operations, responsibilities, objectives, and policies of the Transit Plus Branch.is an asset
• Thorough working knowledge of the Winnipeg Transit system as it relates to transportation and access for citizens is an asset. Would need to be able to develop knowledge within the first six months.
• Proficiency with software applications including Microsoft Office (Outlook, Word, Excel, Teams, PowerPoint, and Power Apps), Adobe Acrobat, survey applications, and data and statistical analysis tools.
• Proficiency with software applications utilized e.g., Spare, Genesys, Reactor, Power Apps) is an asset, must be able to learn systems within first six months.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
  
  

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Legally qualified to practice in Manitoba by: Registration and good standing with the College of Occupational Therapists or Physiotherapists in Manitoba.
• Practice Insurance
• Must possess and maintain a valid Manitoba Class 5 driver’s license, in good standing.
  
  

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current resume (Required).
• Resume (Required) - must include a brief summary of education, clinical and supervisory experience.
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*
  
  

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Manager of Client Services

Only candidates selected for interviews will be contacted.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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