Support Services Administrator

Rentokil Initial; Vaughan; On-site; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Paid during training

Medical, Dental, Vision

RRSP company match 3.5%

Paid sick and vacation days

Short/Long-term disability

Life Insurance

On-demand pay

Equal opportunity employer

Job summary

Rentokil Terminix is seeking an enthusiastic Administrative Assistant to support our Commercial and Residential customers. You will set up contracts, manage invoicing, and maintain client data across CRM and portals while collaborating with Branch Managers and the Operations team.

The role emphasizes accuracy, multitasking, and professional communication in a fast-paced environment, with training paid and comprehensive benefits. This position is based in Concord, ON.

Qualifications

• 2+ years of Admin experience in a fast-paced professional environment.
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Knowledge of Google Suite (Docs, Drive, Gmail, Calendar)
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proofreading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and professional demeanor
• High School Diploma required
• Preferred: College Diploma or University Degree in business/admin/accounting or equivalent experience

Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software.
• Upload and file copies of contracts for new customers.
• Customer account maintenance including contact updates and billing changes.
• Daily and consolidated month-end invoicing.
• Process and apply credit memos as required.
• Ensure accuracy in invoice processing and data fields.
• Upload invoices into customer 3rd party portals.
• Follow month-end procedures and deadlines.
• Create Excel reports for customers with special requests.
• Process credit cards as required.
• Create device maps as required.
• Review sales sheets for service completion and accuracy.
• Assist to resolve customer disputes with accounts receivable.
• Monitor weekly service reports with Branch Managers to ensure route and invoicing completion.
• Assist Sales Reps and Operations with CRM lookups.
• Track licenses expiry/renewal for business and technicians.
• Assemble logbooks for customers as required.
• Additional responsibilities

Skills

Admin experience

Word, Excel, PowerPoint

Google Suite

Multi-system literacy

Vendor portals

Proofreading

Analytical skills

Multitasking

Communication

Diplomacy

Professional demeanor

High school diploma

Degree preferred

Education

High School Diploma

College/University degree in business/admin/accounting

Tools

CRM software

Job description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

Location: Concord, ON

Salary: $43,000 - $45,700

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance. Contact updates, changes to billing, PO's, etc.
• Daily and consolidated month end invoicing
• Process and apply credit memos as required
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd party portals as required
• Ensure month-end procedures are followed and deadlines met
• Create reports in Excel to provide to customers with special requests as needed
• Process credit cards as required
• Create device maps as required
• Compile and review sales sheets for service completion and accuracy
• Assisting to resolve customer disputes with the accounts receivable team
• Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion
• Assist Sales Reps and the Operations team with looking up customer info in CRM.
• Track business and technician licenses for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Additional responsibilities

Requirements

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanor
• High School Diploma required
• Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

Benefits

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
• AI technology may be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

We are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy/

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.