Support Services Admin

Rentokil Initial; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in pest control is seeking a detail-oriented administrative support professional to enhance customer satisfaction. In this role, you will be responsible for managing customer accounts, processing invoices, and providing exceptional service to both internal and external clients. You will thrive in a fast-paced environment, utilizing your strong analytical skills and attention to detail to ensure accuracy in all processes. This opportunity offers a competitive salary, comprehensive benefits, and a chance to be part of a world-class team that values high performance and career growth. If you're ready to take the next step in your administrative career, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employer-matched RRSP program

Paid sick days

Paid vacation days

Short and long-term disability

Life Insurance

Qualifications

• 2+ years of administrative experience in a fast-paced environment.
• Proficient in Microsoft Office Suite and Google Suite.

Responsibilities

• Data entry of contracts and job sales into CRM software.
• Daily invoicing and customer account maintenance.
• Create reports in Excel for customer requests.

Skills

Customer Service Skills

Analytical Skills

Communication Skills

Attention to Detail

Multitasking

Education

2+ years of Admin experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Suite

CRM Software

Coupa

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Victoria, BC.

Responsibilities:

1. Data entry of new contracts, job sales, and product sales into our CRM software
2. Upload and file copies of contracts for new customers
3. Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
4. Daily and consolidated month-end invoicing
5. Process and apply credit memos as required
6. Ensure accuracy in our invoice process, ensuring all relevant data is correct
7. Upload invoices into customer 3rd party portals
8. Print, sort and mail daily invoice runs as required
9. Ensure month-end procedures are followed and deadlines met; all invoicing must be completed by the last business day of the month
10. Create reports in Excel to provide to customers with special requests monthly
11. Verify accuracy of service work tickets and post in CRM
12. Process credit cards in CRM as required
13. Assisting to resolve customer disputes with the accounts receivable team
14. Submit all vendor invoices for the branch into Coupa for payment processing
15. Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
16. Compile production and sales commissions reports to review with Branch Managers
17. Assist Sales Reps and the Operations team with looking up customer info in CRM
18. Track business and technician licenses for expiry/renewal
19. Assemble logbooks (info binders) for customers as required
20. Shipping/receiving
21. Additional responsibilities as assigned

Salary range: $19-$20.50/Hr.

Requirements

1. 2+ years of Admin experience in a fast-paced professional environment
2. Demonstrated proficiency with Microsoft Word, Excel and Power-Point
3. Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
4. Able to learn and use multiple computer systems
5. Knowledge of Vendor Portals is an asset
6. Excellent proof-reading abilities
7. Strong analytical skills and attention to detail
8. Able to multitask in a fast-paced environment
9. Prioritise work without direct supervision
10. Strong communication (verbal and written)
11. Able to exercise tact and diplomacy when dealing with others
12. Strong work ethic, punctual and maintain a professional demeanour

Benefits

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.