Support Services Admin

Rentokil Initial; San Juan de Terranova; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading pest control company in Newfoundland is seeking a Scheduler to manage technician routes and schedules. The ideal candidate will possess strong communication and organizational skills, with a high school diploma required and experience in route optimization preferred. This role offers competitive pay, great benefits, and opportunities for bonuses after the probation period.

Benefits

Paid training

Medical, Dental, and Vision benefits

Employer-matched RRSP program

Paid sick and vacation days

Short and long-term disability

Life Insurance

Commission bonuses after 3 months

Competitive compensation

Qualifications

• Must have 2-4 years of professional collection experience.
• Proven ability to work autonomously with little supervision.
• Strong attention to detail and organizational skills.

Responsibilities

• Route daily, weekly and monthly technician schedules to maximize service.
• Communicate with technicians about adjustments and priorities.
• Track technician productivity and share data with management.

Skills

Route optimization

Communication skills

Problem-solving skills

Organizational skills

Education

High school diploma or GED

Post-secondary education in a related area

Tools

Microsoft Word

Excel

PowerPoint

Google Suite

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced scheduler to be a part of our fast-paced team. This a n onsite position based out of our Saint John’s, NL office.

The Scheduler/Support Services Admin will be responsible for the managing our technicians’ routes within assigned territories. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

· Route the daily, weekly and monthly technician schedules to maximize customer

service.

· Utilize route optimization software including but not limited to, creating capacity,

decreasing technician travel time and increasing service efficiencies.

· Review and adjust routes daily as needed in response to customer requests and

colleague availability.

· Move service orders or remove work orders as needed in accordance with customer

requests.

· Communicate one on one with technicians to adjust assignments, add/remove

locations, or reassign technicians to additional routes to assist peers and/or

customers.

· Respond to immediate issues within the course of a work shift and create plans for

future adjustments as needed.

· Accept and respond to calls from Customer Service colleagues with customer

requests and feedback.

· Track individual technician productivity and monitor execution to share with

Operations Managers, District Managers and Regional Director for appropriate

management of colleagues.

· Routinely communicate with Operations Managers, Branch Managers and Regional

Manager to share information and any technician concerns to support informed

management decision making.

· Interact with customers as necessary to ensure a world class service experience.

· Work solidly as a team with various departments

· Possess excellent, effective, business professional, communication skills.

· Capable of following written and verbal directions

· Work autonomously with daily tasks, to set priorities with little supervision

· Support team initiatives as defined by manager

· Be highly organized with strong attention to details.

· Possess problem-solving skills.

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs

frequently used at Rentokil-Terminix North America

Why Choose Rentokil-Terminix?

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.