Support Services Admin

Rentokil Initial; Lower Sackville; On-site; CAD 41,000 - 42,000; Full time

Job summary

A leading pest control company is seeking a Scheduler/Support Services Admin for their Lower Sackville office. The role involves optimizing technician routes and schedules, ensuring high-quality service, and requires excellent communication and organizational skills. Post-secondary education is preferred, along with experience in a similar field. Benefits include medical coverage, paid training, and a competitive salary.

Benefits

Paid training

Medical, Dental, and Vision coverage

Employer-matched RRSP program

Paid sick and vacation days

Short and long-term disability

Life Insurance

Commission bonus potential after probation

Competitive compensation

Qualifications

• 2-4 years of professional experience preferred.
• Demonstrated proficiency with Microsoft Office.
• Ability to follow directions and work autonomously.

Responsibilities

• Manage technicians’ routes and schedules.
• Communicate with technicians and customers for efficient service.
• Track productivity and monitor execution of tasks.

Skills

Communication

Problem Solving

Organization

Education

High school diploma or GED

Post-secondary education in a related area

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Scheduler/Support Services Admin to be a part of our fast-paced team. This an onsite position based out of our Lower Sackville office.

Location: 11 Glendale Avenue, Unit 5, Lower Sackville NS B4C 3P2

Salary: $41,000 - 42,000 annually

The Support Services Admin will be responsible for the managing our technicians’ routes within assigned territories. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

· Route the daily, weekly and monthly technician schedules to maximize customer service.

· Utilize route optimization software including but not limited to, creating capacity, decreasing technician travel time and increasing service efficiencies.

· Review and adjust routes daily as needed in response to customer requests and colleague availability.

· Move service orders or remove work orders as needed in accordance with customer requests.

· Communicate one on one with technicians to adjust assignments, add/remove locations, or reassign technicians to additional routes to assist peers and/or customers.

· Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.

· Accept and respond to calls from Customer Service colleagues with customer requests and feedback.

· Track individual technician productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.

· Routinely communicate with Operations Managers, Branch Managers and Regional Manager to share information and any technician concerns to support informed management decision making.

· Interact with customers as necessary to ensure a world class service experience.

· Work solidly as a team with various departments

· Possess excellent, effective, business professional, communication skills.

· Capable of following written and verbal directions

· Work autonomously with daily tasks, to set priorities with little supervision

· Support team initiatives as defined by manager

· Be highly organized with strong attention to details.

· Possess problem-solving skills.

Requirements

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs

frequently used at Rentokil-Terminix North America

Benefits

Why Choose Rentokil-Terminix?

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.