Support Services Admin

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians, and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers, so it is imperative that they possess excellent customer service skills, can manage self, troubleshoot independently and maintain positive relationships.

This is a hybrid role (3 days from office & 2 days at home) based out of our office in Burnaby, BC.

Address: 8620 Commerce Court, Burnaby BC V5A 4N6

Salary: $45,700

Duration: 12 months

Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance. Contact updates, changes to billing, PO's, etc.
• Daily and consolidated month end invoicing
• Process and apply credit memos as required.
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd party portals.
• Print, sort and mail daily invoice runs as required
• Ensure month-end procedures are followed and deadlines met.
• Create reports in Excel to provide to customers with special requests monthly
• Verify accuracy of service work tickets and post in CRM
• Process credit cards in CRM as required
• Assisting to resolve customer disputes with the accounts receivable team
• Submit all vendor invoices for the branch into Coupa for payment processing
• Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
• Compile production and sales commissions reports to review with Branch Managers
• Assist Sales Reps and the Operations team with looking up customer info in CRM.
• Track business and technician licenses for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Shipping/receiving
• Additional responsibilities as assigned

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanor

• You are paid during your training!
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!