Support Engineer | L1 Support (EST Timezone)

n8n; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Junior/Mid-level Support Engineer to enhance user experience across diverse customer bases. This role emphasizes providing top-notch support, engaging in cross-team collaboration, and pursuing self-improvement initiatives. Ideal candidates will possess a customer-centric mindset, strong problem-solving abilities, and excellent communication skills. Join a rapidly growing team that values diversity and offers the chance to work in a dynamic environment, where your contributions will significantly impact the support experience.

Qualifications

• 1-2 years of support engineering experience in a fast-paced environment.
• Basic knowledge of JavaScript and networking concepts.

Responsibilities

• Support community and enterprise customers effectively.
• Engage in self-improvement activities and project work.

Skills

JavaScript

Networking concepts (DNS, HTTP/HTTPS, TCP/IP)

Customer-centric mindset

Problem-solving skills

Excellent communication skills

Time management

Tools

Web development tools

Debugging tools

Job description

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded at the end of 2019 and currently:

• We’re a diverse team of over 90 talented people. Our annual recurring revenue is growing 3x year-over-year.
• With over 70k GitHub stars, we are in the top 150 most popular projects of all time on GitHub.
• We’re Europe's 25th fastest-growing startup in 2024 according to Sifted.
• We now have a total of $58 million in funding: we were Sequoia's first seed investment in Germany, and most recently secured a €35 million Series B (February 2025, led by Highland).

We are now looking for a Junior/Mid-level Support Engineer (L1 support) to ensure all our users—from enterprise customers to community members—have a best-in-class support experience.

Responsibilities:

1. Support our community and enterprise customers (70%)
2. Cross-team work, including pairings, learnings, escalation management (5%)
3. Self-improvement activities such as studying, courses, and tinkering with the product (10%)
4. Work on projects and initiatives (15%)

Requirements:

1. At least 1-2 years of support engineering experience, preferably in a fast-paced environment
2. Basic knowledge of JavaScript, networking concepts like DNS, HTTP/HTTPS, TCP/IP
3. Familiarity with web development tools and debugging tools
4. Experience handling administrative and billing queries (invoice analysis, account changes, product inquiries)
5. Understanding of support processes (ticket handling, request understanding)
6. Customer-centric mindset with empathy and problem-solving skills
7. Excellent communication skills, both written and verbal
8. Strong time management and prioritization skills to handle multiple high-priority tickets

n8n is an equal opportunity employer and values diversity. We can sponsor visas to Germany; for other countries, you must have the right to work. Our company language is English. We are committed to diversity, inclusion, and belonging, as detailed in our initiatives: Diversity, Inclusion and Belonging at n8n.