Support Engineer | L1 Support (EST Timezone)

n8n; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative workflow automation platform is seeking a Junior/Mid-level Support Engineer to enhance user experience across various customer segments. This role emphasizes customer support, requiring a blend of technical knowledge and excellent communication skills. As a part of a diverse and rapidly growing team, you will contribute to a culture of support excellence while engaging in continuous learning and collaboration. If you are passionate about technology and customer satisfaction, this is a fantastic opportunity to grow your career in a dynamic environment.

Qualifications

• 1-2 years of support engineering experience in a fast-paced environment.
• Basic knowledge of JavaScript and networking concepts.

Responsibilities

• Support community and enterprise customers effectively.
• Engage in cross-team collaborations and self-improvement activities.

Skills

JavaScript

Networking concepts (DNS, HTTP/HTTPS, TCP/IP)

Web development tools

Debugging tools

Customer satisfaction

Communication skills

Time management

Job description

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded at the end of 2019 and currently:

• We’re a diverse team of over 90 talented people. Our annual recurring revenue is growing threefold year-over-year.
• With over 70,000 GitHub stars, we are among the top 150 most popular projects of all time on GitHub.
• We’re Europe’s 25th fastest growing startup in 2024, according to Sifted.
• We have secured a total of $58 million in funding, including Sequoia's first seed investment in Germany and most recently a €35 million Series B in February 2025, led by Highland.

We are now looking for a Junior/Mid-level Support Engineer (L1 support engineer) to ensure all our users—from enterprise customers to community members—receive a best-in-class support experience.

Responsibilities:

1. Support our community and enterprise customers (70%)
2. Engage in cross-team work such as pairings, learnings, and escalation management (5%)
3. Participate in self-improvement activities like studying, courses, and tinkering with the product (10%)
4. Work on projects and initiatives (15%)

Requirements:

• At least 1-2 years of support engineering experience, preferably in a fast-paced environment
• Basic knowledge of JavaScript, networking concepts such as DNS, HTTP/HTTPS, TCP/IP
• Familiarity with web development tools, web servers, and debugging tools
• Experience handling administrative and billing queries (invoice analysis, account changes, product inquiries)
• Understanding of support processes (ticket handling, request comprehension, reading between the lines)
• Customer-centric mindset with the ability to empathize and prioritize customer satisfaction
• Excellent communication skills, both written and verbal, to convey technical concepts clearly
• Strong time management and prioritization skills to handle multiple high-priority tickets and escalations effectively

n8n is an equal opportunity employer and values diversity. We can sponsor visas for Germany; for other countries, you must have the right to work. Our company language is English. We are committed to diversity, inclusion, and belonging, as detailed in our initiatives here.